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Contributor II
Apr 23, 2023 4:45 AM UTC
Answered

Entered new password.

Just entered new password but still denied access to upgrading.

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controlav
controlavAnswer
Lead Maestro
Apr 23, 2023 1:08 PM UTC

You don’t enter a new password, the wording during upgrades is very confusing (well, wrong, frankly). You need to enter your existing Sonos password to do the update.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

2 replies

106rallye
Apr 23, 2023 6:43 AM UTC

If there is a question in there, you need to be more clear about what you want to ask the community.

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controlav
controlavAnswer
Lead Maestro
Apr 23, 2023 1:08 PM UTC

You don’t enter a new password, the wording during upgrades is very confusing (well, wrong, frankly). You need to enter your existing Sonos password to do the update.

Translate
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.