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LazyBadger
Renowned Enthusiast I
May 21, 2024
Question

Does the New App work for you?

  • May 21, 2024
  • 20 replies
  • 449 views

All this negativity about the new app (for me it’s rubbish too) I just want to know is there anyone out there who is not having any problems at all and the app is completely working as advertised by sonos?

Please don’t post here if you are having a bad experience I just want to know if it’s all good for you and feels like a move forward.

 

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20 replies

jgatie
May 21, 2024

I don’t like the missing features, the rollout was a disaster, it shouldn’t have been released like this.  However, it works for me.  I have no issues with missing rooms, slow performance, grouping, or any of the other issues that seem to crop up every update for a few users having router or network problems.  It works.  The UI is a little new and therefore unfamiliar, but like any UI, at first people hate it with the heat of 1000 suns, then that furor dies down as people get familiar and muscle memory develops, then when the next UI change comes along, the terrible interface that everyone found clunky and unintuitive is now the perfectly elegant and intuitive interface that everyone wants to revert to.

Rinse, lather, repeat. 

Headliner I
May 21, 2024

The latest version 80.01.07 Android) seems better than 80.01.05 based on an hours usage.

I still have reduced functionality so my experience is not all that it should be.

It seems more responsive but for some reason it take 10 to 15 seconds to populate my recently played but I no longer have to stop the app and start it again to see my speakers.

LazyBadger
Renowned Enthusiast I
May 24, 2024

I am keeping an eye on this thread but there dont seem to be many takers at the moment.

There’s a whole lot more on the negative posts.

I guess there is still time, come on you happy people there must be some out there

Contributor I
May 24, 2024

no, whole things a mess for me. Ruining my listening experience. Have four rooms with product and essentially can’t listen to music now. 

 

They need to revert or update significantly. 

 

Or else we need to organize and make them listen.

May 24, 2024

no, whole things a mess for me. Ruining my listening experience. Have four rooms with product and essentially can’t listen to music now. 

 

They need to revert or update significantly. 

 

Or else we need to organize and make them listen.


See, this is why I despair that forums can ever be a useful and productive place.   This user joined and didn’t have the decency to read the post he was replying to.  I highly suspect there are a large number fake / trolling accounts recently created on here.

 

And yes it works for me.  As in all things it is the people with the issues who will post and make a noise.  Quite rightly of course — I’m not criticising that.  For those l that are content, or moderately content, they won’t be here posting, so the ratios of good versus posts will not be a true reflection of real world experiences.  

Senior Virtuoso
May 24, 2024

I am keeping an eye on this thread but there dont seem to be many takers at the moment.

There’s a whole lot more on the negative posts.

I guess there is still time, come on you happy people there must be some out there

One issue is that so many new threads and updated older ones flooding the forums drops this thread down and out of sight very quickly. 

jgatie
May 24, 2024

One issue is that so many new threads and updated older ones flooding the forums drops this thread down and out of sight very quickly. 

 

That’s by design.  The shi . . . errr . . stuff stirrers know that if they flood the forum with new posts, especially ones that are nothing but rants, anything helpful or positive gets pushed down the page.  They think this helps their cause, but they just come off as whackadoodles with no self-control.  It’s really too bad, because there are some people who actually want help or have legitimate suggestions on how to move forward who get lost in the “GIVE ME THE OLD APP BACK RIGHT NOW OR THE BUNNY GETS IT YOU &*@)#^ERS!!! ZOMG!!!” noise.

Enthusiast II
May 25, 2024

I don’t like the missing features, the rollout was a disaster, it shouldn’t have been released like this.  However, it works for me.  I have no issues with missing rooms, slow performance, grouping, or any of the other issues that seem to crop up every update for a few users having router or network problems.  It works.  The UI is a little new and therefore unfamiliar, but like any UI, at first people hate it with the heat of 1000 suns, then that furor dies down as people get familiar and muscle memory develops, then when the next UI change comes along, the terrible interface that everyone found clunky and unintuitive is now the perfectly elegant and intuitive interface that everyone wants to revert to.

Rinse, lather, repeat. 

It’s the biggest compliant I’m hearing from friends, family, associates, and regrettably folks I talked into Sonos a few years back.  WE DON’T WANT CHANGE FOR CHANGE SAKE foisted upon us with the false promise that all features/functions will be maintained! 

Sonos needs to STOP monkeying with what used to be a fairly reliable whole-home-wireless-audio system.  We are SICK AND TIRED of having to learn whole new ways to just frick’n play music/podcasts on their pretty excellent hardware. 

And Sonos management, if you’re going to lie, and try all sorts of methods to get us to accept your new app (accidentally updating firm/software) then WARN us ahead and let us chose S2 or S3 - You just soiled your own pants and made fools of you and your once loyal customers, damaged your brand and stock value. 

Lastly, Sonos apologists, fans, helpers, we’re are SO happy your systems/app is working great! But please stop rubbing it in for the many thousands of us who find our Sonos system screwed up for possibly a month or more. While many of us who have been on this forum for years, truly appreciate all the help you have provided, have a heart!  Music/audio is a personal and emotional experience for most of us and the Sonos leadership was/is careless and arrogant!

Moderator Note: Modified in accordance with the Community Code of Conduct.

LazyBadger
Renowned Enthusiast I
May 25, 2024

I don’t like the missing features, the rollout was a disaster, it shouldn’t have been released like this.  However, it works for me.  I have no issues with missing rooms, slow performance, grouping, or any of the other issues that seem to crop up every update for a few users having router or network problems.  It works.  The UI is a little new and therefore unfamiliar, but like any UI, at first people hate it with the heat of 1000 suns, then that furor dies down as people get familiar and muscle memory develops, then when the next UI change comes along, the terrible interface that everyone found clunky and unintuitive is now the perfectly elegant and intuitive interface that everyone wants to revert to.

Rinse, lather, repeat. 

It’s the biggest compliant I’m hearing from friends, family, associates, and regrettably folks I talked into Sonos a few years back.  WE DON’T WANT CHANGE FOR CHANGE SAKE foisted upon us with the false promise that all features/functions will be maintained! 

Sonos needs to STOP monkeying with what used to be a fairly reliable whole-home-wireless-audio system.  We are SICK AND TIRED of having to learn whole new ways to just frick’n play music/podcasts on their pretty excellent hardware. 

And Sonos management, if you’re going to lie, and try all sorts of methods to get us to accept your new app (accidentally updating firm/software) then WARN us ahead and let us chose S2 or S3 - You just soiled your own pants and made fools of you and your once loyal customers, damaged your brand and stock value. 

Lastly, Sonos apologists, fanboys (and girls), helpers, we’re are SO happy your systems/app is working great! But please stop rubbing it in for the many thousands of us who find our Sonos system screwed up for possibly a month or more. While many of us who have been on this forum for years, truly appreciate all the help you have provided, have a heart!  Music/audio is a personal and emotional experience for most of us and the Sonos leadership was/is careless and arrogant!

 

mmm, I guess your a non believer then? I’m not being rude but as I said when I started this thread, please only post if the app is working for you and you are happy with it. I am just trying to work out if there is actually anyone who this new app works for because there are so many bad posts and threads.

I just want to know if there are a large amount of people that this app works for. (allowing for the fact that people dont moan if it’s working for them) 

Lyricist I
June 1, 2024

My theory is there was some legal(copyright) or cost driven  in nature that changed the app. It would be helpful to tell the users the reason.   Perhaps storing the playlists were piling up data charges on a server or something.