Contributor I

Answered

deleting an old device from Sonos app

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I recently upgraded a device from a connect amp to a new Sonos amp. The old one still shows up as not connected. How do I delete this old one from still showing up on the app?

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AirgetlamAnswer

If it’s showing up in your router / on the app, and you’re really worried about it, try a reboot of both your Sonos devices and the router, to ‘flush’ the temporarily held assignment from your system. As @nik9669a suggests, they’ll drop off there as your system re-leases the IP address, in time.

If it’s on the ‘I’ve purchased these devices’ on the www.sonos.com page, it will stay there indefinitely, until such time as it gets registered to another Sonos user, as @bockersjv suggests. I’ve got several items on that list, mostly old BRIDGEs that I didn’t give away, but junked.

Bruce

N

nik9669a

Senior Virtuoso

It should just disappear after a while.

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AHNAuthor

Contributor I

I would hope but I need a confirmation of this. I see no reason why sonos doesn’t make it easy to remove a device.

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bockersjv

Local Superstar

I have an old Play 5 that is still there 5 years later. If the device is registered by another user it removes it from your account. If not it will stay.

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AHNAuthor

Contributor I

Thanks. Crazy that you cannot unregister it.

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AirgetlamAnswer

If it’s showing up in your router / on the app, and you’re really worried about it, try a reboot of both your Sonos devices and the router, to ‘flush’ the temporarily held assignment from your system. As @nik9669a suggests, they’ll drop off there as your system re-leases the IP address, in time.

If it’s on the ‘I’ve purchased these devices’ on the www.sonos.com page, it will stay there indefinitely, until such time as it gets registered to another Sonos user, as @bockersjv suggests. I’ve got several items on that list, mostly old BRIDGEs that I didn’t give away, but junked.

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Bruce

A

AHNAuthor

Contributor I

Thanks

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Stanley_4

Grand Maestro

“Selling” them to yourself, using a throw-away e-mail might be an option.

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AHNAuthor

Contributor I

wouldn't I then need a bogus Sonos account just for trash devices?

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Stanley_4

Grand Maestro

Yep, but they are trash so why would you care?

Set it up, do the sale, dump the e-mail account.

Sure there should be an easier way.

https://www.startpage.com/sp/search?query=disposable+e-mail+address&cat=web&pl=opensearch&language=english

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106rallye

I have an old Play 5 that is still there 5 years later. If the device is registered by another user it removes it from your account. If not it will stay.

I think TS is not talking about his account, but about the app?

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