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Gatchaman
Contributor II
November 19, 2024

Deezer search issues

  • November 19, 2024
  • 52 replies
  • 1190 views

Upgraded to the latest version. Figured it couldn’t get any worse. I was wrong. Anyone else having issues with Deezer?

I can navigate Deezer see my playlists, favourites etc. that’s all good

i can also see recent music played and searched for prior to the update and play that no problem

what I can’t do is search Deezer. When I try and search for music I get results from other services but Deezer has a red exclamation mark next to it. When I click on this I get the message “An error occurred with Deezer. Try again later”

I know it’s not my credentials or anything like that as I can still browse and play things from Deezer as explained above. The issue only occurs when I try and search new music

I’ve reauthorized the account but that made no difference. So if I want to listen to music now I need to use the Deezer app. Favourite the song or add music to a playlist just so I can then find it on the Sonos app.

 

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    Pinned Reply By Corry P

    Hi ​@Gatchaman et al

    I’m happy to confirm that we now consider this issue resolved.

    Although it did not need a software update from us to fix it, it was us that fixed it (fix was applied to a server, I think), so it’s unlikely that the fault lied with Deezer in the first place.

    52 replies

    Show previous replies
    Wedge79
    Lyricist III
    November 20, 2024

    Yes, problem remains 24hr later. Clearing the cache and app data, re-authorising the account but still no search function.

     

    Sonos 'updated' their app on 18th and Deezer search function broken on 19th 🤔

     

    If Sonos tech support just opened a new free trial account with Deezer they could test it themselves, that's not a reason to impede finding a solution.

    Andy MC
    Trending Lyricist I
    November 20, 2024

    Good point Wedge. It seems they just are not learning from the catalogue of functionality issues arising from previous releases prematurely inflicted on customers due to inadequate testing. As a company they seem determined to destroy the last remnants of a once proud reputation. I an considering taking advice as to whether they may have liability under sale of goods as their product has not been fit for purpose for an extended period of time. 

      Wedge79
      Lyricist III
      November 20, 2024

      Nov 18th update. 😐

      Corry P
      Corry P
      Sonos Staff
      November 20, 2024

      Hi ​@Gatchaman et al

      We have identified an issue with searching on Deezer and are investigating. We do not have an estimate for when a fix might be put in place, but I will update this thread when I hear of it.

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Andy MC
        Trending Lyricist I
        November 20, 2024

        They have been recognising issues ever since they introduced an abomination of a software update. Solutions have not been forthcoming in an efficient timely manner, so I won't be holding my breath in anticipation.

        essenby
        Enthusiast I
        November 20, 2024

        Hi ​@Gatchaman et al

        We have identified an issue with searching on Deezer and are investigating. We do not have an estimate for when a fix might be put in place, but I will update this thread when I hear of it.

        I hope this helps.

        ​@Corry P 
        Not sure if this is relevant but the Windows desktop app (81.1-58074) no longer connects to Deezer. 
         

         

        Corry P
        Corry P
        Sonos Staff
        November 20, 2024

        Hi ​@essenby 

        Sorry to hear of this extra issue you are experiencing. Please try removing your Deezer account from your Sonos system, and adding it again:

        Remove a music service account from Sonos

        Add a music service to Sonos

        I hope this helps.
         

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          GatchamanAuthor
          Contributor II
          November 20, 2024

          Hi ​@Gatchaman et al

          We have identified an issue with searching on Deezer and are investigating. We do not have an estimate for when a fix might be put in place, but I will update this thread when I hear of it.

          I hope this helps.

          Thanks for the update and the acknowledgement that there is an issue. No estimate for a fix doesn’t fill me with confidence so while I’m glad the issue as been identified not sure how this helps

          Why are updates being released without the proper testing? Is this kind of thing being fed back? There seems to be a huge lack of quality when it comes ti regression testing

          wouldn't it be great if SONOS released the old version of the app before it all started going wrong so anyone who chooses could go back to having a system that actually worked? 

            Corry P
            Corry P
            Sonos Staff
            November 20, 2024

            Hi ​@Gatchaman 

            All good questions!

            Thanks for the update and the acknowledgement that there is an issue. No estimate for a fix doesn’t fill me with confidence so while I’m glad the issue as been identified not sure how this helps

            It may help some to know they can cease troubleshooting - no need to try a router reboot if we’ve identified an issue.

            Why are updates being released without the proper testing? Is this kind of thing being fed back? There seems to be a huge lack of quality when it comes ti regression testing

            There are hundreds of music services available on Sonos and we cannot test them all prior to every software release. Even if we could, we are not responsible for each service’s implementation - they are responsible for writing the code that will interact with our API (Application Programming Interface) and theirs. This is how we are able to support so many services.

            wouldn't it be great if SONOS released the old version of the app before it all started going wrong so anyone who chooses could go back to having a system that actually worked? 

            Not really - there have been multiple speaker firmware updates since the new app came out. While the older version of the app may still be able to perform some functions with some speakers, it is no longer comprehensive, and has no support whatsoever for newer products. We did look into doing this a couple of months ago, but we determined that it would not have gone well at all.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              roberto77
              Avid Contributor I
              November 20, 2024

              It's Amazing,they fixe one bug and 2 others appears each times

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