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Contributor II
November 19, 2024

Deezer search issues

  • November 19, 2024
  • 52 replies
  • 1190 views

Upgraded to the latest version. Figured it couldn’t get any worse. I was wrong. Anyone else having issues with Deezer?

I can navigate Deezer see my playlists, favourites etc. that’s all good

i can also see recent music played and searched for prior to the update and play that no problem

what I can’t do is search Deezer. When I try and search for music I get results from other services but Deezer has a red exclamation mark next to it. When I click on this I get the message “An error occurred with Deezer. Try again later”

I know it’s not my credentials or anything like that as I can still browse and play things from Deezer as explained above. The issue only occurs when I try and search new music

I’ve reauthorized the account but that made no difference. So if I want to listen to music now I need to use the Deezer app. Favourite the song or add music to a playlist just so I can then find it on the Sonos app.

 

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Pinned Reply By Corry P

Hi ​@Gatchaman et al

I’m happy to confirm that we now consider this issue resolved.

Although it did not need a software update from us to fix it, it was us that fixed it (fix was applied to a server, I think), so it’s unlikely that the fault lied with Deezer in the first place.

52 replies

Corry P
Sonos Staff
November 19, 2024

Hi ​@Gatchaman

Thanks for the screenshots and diagnostics - we are investigating the issue.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist II
November 19, 2024

Same here 😞

I can still stream music from deezer, but I cannot search, it is not returning any result and shows an error.

Lyricist I
November 19, 2024

Same problem, I can stream music I've listened to recently. But I can't search for new ones, very annoying!!#

Lyricist I
November 19, 2024

Exactly the same problem as Gatchaman, hoping for a solution soon, hopefully sooner than the corrections of the new version of the app...

Lyricist I
November 19, 2024

Maybe sonos can change the status of deezer to degraded on https://status.sonos.com 

Lyricist I
November 19, 2024

Same issue here. 

Lyricist I
November 19, 2024

Diagnostic sent

 

Thanks for taking a hit  for the team and submitting diagnostics. Hopefully Sonos pull their fingers out and fix this.

 

Won't hold my breath in anticipation though...

Lyricist III
November 20, 2024

Same problem. No search and still no proper queue management. 

Lyricist I
November 20, 2024

Same issues here. 

Avid Contributor I
November 20, 2024

Same here