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Contributor II
Nov 19, 2024 9:58 AM UTC

Deezer search issues

Upgraded to the latest version. Figured it couldn’t get any worse. I was wrong. Anyone else having issues with Deezer?

I can navigate Deezer see my playlists, favourites etc. that’s all good

i can also see recent music played and searched for prior to the update and play that no problem

what I can’t do is search Deezer. When I try and search for music I get results from other services but Deezer has a red exclamation mark next to it. When I click on this I get the message “An error occurred with Deezer. Try again later”

I know it’s not my credentials or anything like that as I can still browse and play things from Deezer as explained above. The issue only occurs when I try and search new music

I’ve reauthorized the account but that made no difference. So if I want to listen to music now I need to use the Deezer app. Favourite the song or add music to a playlist just so I can then find it on the Sonos app.

 

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Pinned Reply By Corry P

Hi ​@Gatchaman et al

I’m happy to confirm that we now consider this issue resolved.

Although it did not need a software update from us to fix it, it was us that fixed it (fix was applied to a server, I think), so it’s unlikely that the fault lied with Deezer in the first place.

52 replies

Corry P
Sonos Staff
Nov 19, 2024 5:10 PM UTC

Hi ​@Gatchaman

Thanks for the screenshots and diagnostics - we are investigating the issue.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist II
Nov 19, 2024 7:41 PM UTC

Same here 😞

I can still stream music from deezer, but I cannot search, it is not returning any result and shows an error.

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Lyricist I
Nov 19, 2024 7:47 PM UTC

Same problem, I can stream music I've listened to recently. But I can't search for new ones, very annoying!!#

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Lyricist I
Nov 19, 2024 7:50 PM UTC

Exactly the same problem as Gatchaman, hoping for a solution soon, hopefully sooner than the corrections of the new version of the app...

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Lyricist I
Nov 19, 2024 7:51 PM UTC

Maybe sonos can change the status of deezer to degraded on https://status.sonos.com 

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Lyricist I
Nov 19, 2024 9:30 PM UTC

Same issue here. 

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Lyricist I
Nov 19, 2024 9:56 PM UTC

Diagnostic sent

 

Thanks for taking a hit  for the team and submitting diagnostics. Hopefully Sonos pull their fingers out and fix this.

 

Won't hold my breath in anticipation though...

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Lyricist III
Nov 20, 2024 12:06 AM UTC

Same problem. No search and still no proper queue management. 

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Lyricist I
Nov 20, 2024 7:31 AM UTC

Same issues here. 

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Avid Contributor I
Nov 20, 2024 7:58 AM UTC

Same here

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