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Gatchaman
Contributor II
Nov 19, 2024 9:58 AM UTC

Deezer search issues

Upgraded to the latest version. Figured it couldn’t get any worse. I was wrong. Anyone else having issues with Deezer?

I can navigate Deezer see my playlists, favourites etc. that’s all good

i can also see recent music played and searched for prior to the update and play that no problem

what I can’t do is search Deezer. When I try and search for music I get results from other services but Deezer has a red exclamation mark next to it. When I click on this I get the message “An error occurred with Deezer. Try again later”

I know it’s not my credentials or anything like that as I can still browse and play things from Deezer as explained above. The issue only occurs when I try and search new music

I’ve reauthorized the account but that made no difference. So if I want to listen to music now I need to use the Deezer app. Favourite the song or add music to a playlist just so I can then find it on the Sonos app.

 

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    Pinned Reply By Corry P

    Hi ​@Gatchaman et al

    I’m happy to confirm that we now consider this issue resolved.

    Although it did not need a software update from us to fix it, it was us that fixed it (fix was applied to a server, I think), so it’s unlikely that the fault lied with Deezer in the first place.

    View in thread

    52 replies

    Corry P
    Corry P
    Sonos Staff
    Nov 19, 2024 10:32 AM UTC

    Hi ​@Gatchaman 

    Thanks for your post!

    I’d like to look into this for you, but our Deezer test accounts are currently in an unusable state.

    Could you please recreate this issue then a) take a screenshot of the search results page and b) submit a support diagnostic immediately afterwards? Please post the screenshot here and let me know you have submitted a diagnostic (don’t share the given number), and we’ll investigate. Thank you!

     

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    GatchamanAuthor
    Contributor II
    Nov 19, 2024 11:47 AM UTC

    Diagnostic sent

     

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      Never more
      Lyricist I
      Nov 19, 2024 1:33 PM UTC

      I have this same issue.

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      Andy MC
      Trending Lyricist I
      Nov 19, 2024 1:36 PM UTC

      Upgraded to the latest version. Figured it couldn’t get any worse. I was wrong. Anyone else having issues with Deezer?

      I can navigate Deezer see my playlists, favourites etc. that’s all good

      i can also see recent music played and searched for prior to the update and play that no problem

      what I can’t do is search Deezer. When I try and search for music I get results from other services but Deezer has a red exclamation mark next to it. When I click on this I get the message “An error occurred with Deezer. Try again later”

      I know it’s not my credentials or anything like that as I can still browse and play things from Deezer as explained above. The issue only occurs when I try and search new music

      I’ve reauthorized the account but that made no difference. So if I want to listen to music now I need to use the Deezer app. Favourite the song or add music to a playlist just so I can then find it on the Sonos app.

       

      Having the same issue. Not content with delivering terrible functionality for the sonos app we now have contagion to subscription apps. Absolutely infuriating to find I am now paying for an app (Deezer) that has been rendered unusable by the ongoing disfunctionality of Sonos. Any chance of a refund?

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        lully
        Lyricist I
        Nov 19, 2024 2:17 PM UTC

        Bonjour,                

        Utilisateur de Sonos et Deezer depuis 10 ans, je rencontre le même problème.

        Combien de clients mécontents de Sonos pour que l’entreprise réagisse VITE & BIEN, dans l’unique intérêt de ses clients.

        Merci d’abandonner le projet de devenir un fournisseur de musique, d’autres le font très bien depuis longtemps.

         

        Moderator edit:
        Google Translate-

         

        Hello,

        A Sonos and Deezer user for 10 years, I have the same problem.

        How many unhappy Sonos customers for the company to react QUICKLY & WELL, in the sole interest of its customers.

        Please abandon the project of becoming a music provider, others have been doing it very well for a long time.

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        essenby
        Enthusiast I
        Nov 19, 2024 2:31 PM UTC

        I have the same issue as well.  I am now in a position where I can’t access my local Music Library from a mobile device and now my paid subscription service is being degraded.

        I do hope the December release bring SIGNIFICANT improvements 😕

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        Baszje
        Lyricist I
        Nov 19, 2024 2:33 PM UTC

        Exactly the same issue here. Tried re-authorizing deezer, but that didn't solve it…

         

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        Chris Cooksey
        Nov 19, 2024 4:25 PM UTC

        Me too. 

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        Neil Desperandum
        Wedge79
        Lyricist III
        Nov 19, 2024 4:33 PM UTC

        Same problem.

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        toholl
        Lyricist I
        Nov 19, 2024 4:40 PM UTC

        Same here. Too bad that your “Deezer test account are currently in an unusable state”. Maybe you should use them more often so you don’t discover it only when customers start complaining ☹️

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