Deezer problem - unable to browse music in app (new)

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Hi there,

From a couple od weeks I’m experciencing problems with browsing Deezer on Sonos S2 app (PC and smartfone). The issue is: when I enter the Deezer tab in Sonos app, there is a loadsing sign for a brief moment and then the text “unable to browse music” aprears.

I’ve already tried turning off and on the whole system, updating the Sonos app and Deezer app, but there is no effect.

The strange thing is, that sometimes it works, so I’m little bit confused and guess this sugests that the issue is with Deezer, but maybe Sonos have some solution for this?

Last time (2-3 days ago) it worked just fine, and then, when I’ve reconfigured speakers (Beam and 2x Play:1) and reactivated Deezer account the problem came back…

Any ideas how to solve this, the issue is iritating?

PS - voice control works fine with Deezer.

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Corry PAnswer

Sonos Staff

Hi @fOXbain

There has been no recent uptick in Deezer browse errors - whatever is happening, it seems likely that it is locally induced. Your diagnostics simply showed a failed connection attempt.

One thing you can try doing is changing the DNS servers in the DHCP configuration page of your router (often just called Network or LAN). Try using Google’s 8.8.8.8 and 8.8.4.4, and reboot the router after changing the setting (and I just now noticed Ken recommending the same thing in the previous post).

Failing that, I recommend you get in touch with our technical support team who can test our Deezer account on your system to compare, and assist you through a hotspot setup to see if it is related to your internet connection.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

Ken_Griffiths

@Ken_Griffiths

I’ve already checked the extender by turning it off for a couple of days… didnt help. I’ve also suspected that this might be it…

I will try to play with this again for some time, by reseting the settings on the router, disconecting SONOS etc…

Just odd that it’s an intermittent issue for you. Have you tried using a different DNS server in your router configuration? Maybe try either the Google, or Cloudflare, public servers and see if that might make a difference.