Contributor I

Answered

content unavailable Amazon playlists

6 replies
211 views
Translate All

Applied latest Sonos app version today on my iPad Pro with current iOS. I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.” I have to choose Amazon Music, playlists, and choose the playlist every time for it to work. This has been going on for months. Same problem happens when I login to the Sonos web version. Is there a fix for this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

Bruce

J

Jack Lamb

Lyricist I

I have been having the same problem with Amazon music. Other services - Pandora, Apple Music work fine. I have tried all the “fixes” in the Sonos community feedback. Very frustrating.

Translate

AirgetlamAnswer

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

Translate

Bruce

S

statevariable

Avid Contributor III

Applied latest Sonos app version today on my iPad Pro with current iOS. I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.” I have to choose Amazon Music, playlists, and choose the playlist every time for it to work. This has been going on for months. Same problem happens when I login to the Sonos web version. Is there a fix for this?

Same problem here. Looks like I should submit a diagnostic.

Also, all albums I purchased through Amazon Music are listed twice (neither playable)

Translate

Airgetlam

Just remember, Sonos won’t contact you after submitting a diagnostic. You must contact them, before it gets looked at.

Translate

Bruce

S

statevariable

Avid Contributor III

Thank you for that tip.

Translate

Airgetlam

Some folks don’t always realize that, although it is covered in this admittedly old post:

Diagnostics - How do they work?

It’s always hard to tell unless people specifically call out that they’ll call in. I figure it’s better to remind them and get their disgust, rather than them waiting forever for a response from Sonos. ;) Always better to get the help needed!

Translate

Bruce

Sign up

Login to the community