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LBA
Contributor I
April 11, 2025
Answered

content unavailable Amazon playlists

  • April 11, 2025
  • 6 replies
  • 199 views

Applied latest Sonos app version today on my iPad Pro with current iOS.  I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.”  I have to choose Amazon Music, playlists, and choose the playlist every time for it to work.  This has been going on for months.  Same problem happens when I login to the Sonos web version.  Is there a fix for this?

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    Best answer by Airgetlam

    Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

    6 replies

    Jack Lamb
    Lyricist I
    April 13, 2025

    I have been having the same problem with Amazon music.  Other services - Pandora, Apple Music work fine.  I have tried all the “fixes” in the Sonos community feedback.  Very frustrating. 

     

    Airgetlam
    AirgetlamAnswer
    April 13, 2025

    Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

    Bruce
    statevariable
    Avid Contributor II
    June 5, 2025

    Applied latest Sonos app version today on my iPad Pro with current iOS.  I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.”  I have to choose Amazon Music, playlists, and choose the playlist every time for it to work.  This has been going on for months.  Same problem happens when I login to the Sonos web version.  Is there a fix for this?

    Same problem here. Looks like I should submit a diagnostic.

    Also, all albums I purchased through Amazon Music are listed twice (neither playable)

     

      Airgetlam
      Airgetlam
      June 5, 2025

      Just remember, Sonos won’t contact you after submitting a diagnostic. You must contact them, before it gets looked at.

      Bruce
        statevariable
        Avid Contributor II
        June 5, 2025

        Thank you for that tip.

          Airgetlam
          Airgetlam
          June 5, 2025

          Some folks don’t always realize that, although it is covered in this admittedly old post:

          Diagnostics - How do they work?
           

          It’s always hard to tell unless people specifically call out that they’ll call in. I figure it’s better to remind them and get their disgust, rather than them waiting forever for a response from Sonos. ;) Always better to get the help needed!

          Bruce
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