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unahppyowner
Enthusiast II
May 8, 2024

Contact Patrick Spence CEO of Sonos

  • May 8, 2024
  • 45 replies
  • 3415 views

Here is the posted email address for CEO Patrick Spence:

 

 ceo@sonos.com

 

I doubt he personally sees or cares about what we say. But worth a shot. I will say, when a company tells you who they are, it behooves us to listen. Personally I hear Sonos loud and clear, they do not give a hoot about its customers.

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    45 replies

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    Kaese65
    Lyricist I
    June 6, 2024

    I was a happy sonos lover since my first ZP100 device in January 2005. In the meantime i have invest around € 25000 in this company. But the worse Quality of the App and getting a for 50% working ACE plus the complete ignorance of the problems decided to change my mind about sonos.   

      rick.prenzl
      Avid Contributor II
      June 6, 2024

      It’s really criminal!

      Adam Hay
      Lyricist III
      June 13, 2024

      It would be so easy to solve by re-introducing the previous version. Let people choose between an app that works and one that doesn’t.

      Most users askaed that but the stubborn CEO said we should adapt 

      I think he said we WOULD adapt. He has ridden this change VERY rough-shod over his user base. But I am entirely sure we won't forget. For the long-standing users, Sonos have done this to us twice. Firstly the S1 vs S2 debacle and now  this. He has broken our trust. I, for one, will think twice or more before any further investment in Sonos infrastructure. I was going to buy the new headphones, being someone who has chased them for a long time. But I probably now won't. There are other solutions to this use case. Maybe not as slick but without the potential of this sort of thing being done to one.

        rick.prenzl
        Avid Contributor II
        June 13, 2024

        It’s mad! Why would they destroy their own company? It’s suicide, everyone is feeling the same. No one trusts Sonos anymore and they just launch a new product with a new app that doesn’t work! 
        The frustrating thing is, it could be rectified by re-releasing the previous version. 

          jedemd2663
          Contributor I
          June 22, 2024

          Its more than just missing features, the app doesn't work in every aspect, features mean nothing if we cant even properly connect our $$$$$$ systems.

          Maddening, frustrating among many other adjectives ill leave out!!!

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