Enthusiast II

Contact Patrick Spence CEO of Sonos

Forum|Forum|2 years ago
May 8, 2024
45 replies
3415 views

Here is the posted email address for CEO Patrick Spence:

I doubt he personally sees or cares about what we say. But worth a shot. I will say, when a company tells you who they are, it behooves us to listen. Personally I hear Sonos loud and clear, they do not give a hoot about its customers.

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fraolim

Enthusiast II

Sonos are Gaslighting their customer base.

We were betrayed

F

fraolim

Enthusiast II

Yes, we’ve all been conned and they’re getting away with it!!

Untrustworthy

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Rhonny

Prodigy III

Yes, we’ve all been conned and they’re getting away with it!!

I’m not sure Sonos’ biggest PR own-goal in their history and a damaged reputation from a continual barrage of tens of thousands of complaints is ‘getting away with it’.

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rick.prenzl

Avid Contributor II

I live on the 4th floor. I’m considering throwing my ‘one’, ‘five’ and ‘move’ out the window!

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Greenland

Prodigy I

Yes, we’ve all been conned and they’re getting away with it!!

I’m not sure Sonos’ biggest PR own-goal in their history and a damaged reputation from a continual barrage of tens of thousands of complaints is ‘getting away with it’.

The IT press has barely covered this story, and have generally minimised the scale of the protest. They have however hailed the introduction of the ACE headphones. The whole affair is not much more than a storm in a teacup in the wider info technology & audio technology worlds.

🎵 First We Take Manhattan Then Berlin 🎵

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rick.prenzl

Avid Contributor II

It would be so easy to solve by re-introducing the previous version. Let people choose between an app that works and one that doesn’t.