Enthusiast II

Contact Patrick Spence CEO of Sonos

Forum|Forum|2 years ago
May 8, 2024
45 replies
3415 views

Here is the posted email address for CEO Patrick Spence:

I doubt he personally sees or cares about what we say. But worth a shot. I will say, when a company tells you who they are, it behooves us to listen. Personally I hear Sonos loud and clear, they do not give a hoot about its customers.

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C

Claude from belgium

Lyricist I

I was a huge sonos fan for years. But what has happened now is not possible. You upgrade and suddenly your own music (which you have been working on for years) is no longer playable. I don't know who's idea this was, but I don't think Sonos products will be bought much anymore. How do people think about embarrassing millions of users like this? I hope that Sonos intervenes very quickly, or this could be the downfall of what is nevertheless a very solid product.

M

MarkCA

Trending Lyricist I

I have just a lengthy email to him. It will be interesting see whether I even get a reply. Meanwhile I'm going to try the "install 16.1 " route.

Just an update further to my prior message and those of others since.

I have, as yet, received no response from Sonos to my email

I have done the update back to 16.1 on an Android tablet. Happened with the greatest of ease. I have now turned off automatic updates. Sequence was

Download version 16.1 .apk package (found from a forum page here, happy to share the URL if needed)
Uninstall Sonos app (Did nothing to devices, just left all that running)
Install package
Was prompted to allow install from unknown sources, which I accepted
After opening, chose option to “Join existing system”
Entered username (email) and password
Went in to Sonos/Settings/System/System Settings/System Updates/Turn off Update Automatically.
Changed back Android setting for allowing install from unknown sources
Hey presto, all working! Took less than 5 minutes. A pretty non-technical set of steps which I advise anyone to do if Sonos are not going to offer us a rollback.
I have a system, which can see my Library etc etc. All working smoothly
Will just refuse any updates offered by Sonos going forward

(FYI I have left version 80 running on my Android phone for the time being to see what happens with it)

This worked fine for a few days, and now does not work. the app tells me an update is REQUIRED and will no longer function. The update sucks and I wont’ use it. The (formerly) working app no longer works. Anyone else get this same problem?

M

MarkCA

Trending Lyricist I

Really starting to HATE $ono$ now.

The app update is a disaster. I uninstalled and then installed the old version. Worked great. Now the app won't work...the app gives a message that an update is REQUIRED but that's a no go because it sucks and the sleep timer is gone. I will not install the new app it's a disaster. I go to the website and the community is dead and overloaded. Fuck you.

I just can't be nice any more. I spent THOUSANDS OF DOLLARS on a USELESS PIECE OF SHIT that absolutely DOES NOT FUCKING WORK.

I used to rave about $ono$. now you are fucking pissing me off and made my thousands of dollars of sound system an overprices paperweight. Useless.

FIX THIS $HIT NOW! What the fuck is wrong with you people????????

M

MarkCA

Trending Lyricist I

Thinking of posting daily until $ono$ fixes this disaster.

WTF is wrong with you people? You removed features with the app update and ruined it. I installed the old app, and $ono$ made a decision to make that non-functional, forcing me to use the new app. I REFUSE to use the new app because it doesn't work, and I can’t use the old app. This means the entire $ono$ system is non-functional. WTF???

FIX THIS NOW. If you don’t, I see a class action lawsuit in your future. I don’t want speakers that don't work. I don’t need bookends. I need a SOUND SYSTEM that works, which $ono$ promised and failed to deliver.

Fire the idiots or team that dreamed up this nightmare. Hire someone who knows WTF they are doing. Fix the system that I can no longer use. I can’t fix it,you can. Do your damn job.

S

SomoneKnowHowToMakeThisWork

Contributor I

Time for a management change. They rolled out a buggy new app with missing functions and think it’s okay. Worst customer experience ever. If they fix the issue not soon they will lost us as customer an we will trash Sonos speakers ….

Sonos is the biggest scam ever… their products never work! I am definitley going to a new company.

R

rick.prenzl

Avid Contributor II

Two emails sent. No reply received.

There is no ‘Customer Service’ at Sonos.. at all..!!!

A

Adam Hay

Lyricist III

I have just a lengthy email to him. It will be interesting see whether I even get a reply. Meanwhile I'm going to try the "install 16.1 " route.

Just an update further to my prior message and those of others since.

I have, as yet, received no response from Sonos to my email

I have done the update back to 16.1 on an Android tablet. Happened with the greatest of ease. I have now turned off automatic updates. Sequence was

Download version 16.1 .apk package (found from a forum page here, happy to share the URL if needed)
Uninstall Sonos app (Did nothing to devices, just left all that running)
Install package
Was prompted to allow install from unknown sources, which I accepted
After opening, chose option to “Join existing system”
Entered username (email) and password
Went in to Sonos/Settings/System/System Settings/System Updates/Turn off Update Automatically.
Changed back Android setting for allowing install from unknown sources
Hey presto, all working! Took less than 5 minutes. A pretty non-technical set of steps which I advise anyone to do if Sonos are not going to offer us a rollback.
I have a system, which can see my Library etc etc. All working smoothly
Will just refuse any updates offered by Sonos going forward

(FYI I have left version 80 running on my Android phone for the time being to see what happens with it)

This worked fine for a few days, and now does not work. the app tells me an update is REQUIRED and will no longer function. The update sucks and I wont’ use it. The (formerly) working app no longer works. Anyone else get this same problem?

Yes unfortunately i have to report that, despite having Automatic Updates turned off, the system overrode my wishes and updated itself up to the new version

COME ON SONOS, PLAY FAIR! If we choose to stay as we are until there is a usable update to the new version, we should be allowed to do so. You can choose to make it technically awkward for us to operate if we want, but you must allow us to do so. We are the customers, you are (only) the suppliers.

R

rick.prenzl

Avid Contributor II

Is there a 16.1 iOS version?!! 😬

W

Wiahe

Lyricist I

Guten Tag

Der neue App ist der totale Reinfall. Der wecker mit individuellen Wochentage, Sender und Zeiteinstellungen wurde einfa h gelöscht(nicht mehr verfügbar) Was geht in einem 🤡 Programmierer ab der solch gute Elemente einfach ignoriert? Im gleichen Zug den Einschlaftimer ausradiert. Sollten diese Elemente die in der alten App angeboten wurde nicht wieder verfügbar sein ist SONOS für mich gestorben😬. Der Nutzer wird wieder einmal verarscht.

R

rick.prenzl

Avid Contributor II

Yes, we’ve all been conned and they’re getting away with it!!

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