Connectivity Issue after update

2 replies
616 views

Has anyone experienced any connectivity issues with Sonos speakers after a recent software update? Looking for possible solutions or troubleshooting tips

Sonos Arc

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

A frequent occurrence, after a software update, is a duplicate IP address issue on the router. Try unplugging all Sonos devices from power, then reboot your router. Wait a couple of minutes, then plug the Sonos back in.

If that resolves the issue, I’d recommend looking at the router’s manual on how to set up reserved IP addresses, and do so for all of your Sonos devices, to avoid this issue going forward. A router that has gotten into this state once can easily do so again.

Bruce

AirgetlamAnswer

A frequent occurrence, after a software update, is a duplicate IP address issue on the router. Try unplugging all Sonos devices from power, then reboot your router. Wait a couple of minutes, then plug the Sonos back in.

If that resolves the issue, I’d recommend looking at the router’s manual on how to set up reserved IP addresses, and do so for all of your Sonos devices, to avoid this issue going forward. A router that has gotten into this state once can easily do so again.

Bruce

Stanley_4

Grand Maestro

That fixed my update and power failure issues.

Sign up

Login to the community