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mmurrin
Contributor I
July 13, 2023
Answered

Connected Spotify service shows up with language settings as German in Sonos??

Hi, 

I have my Sonos App language set as English / UK, my Spotify App is set to English / UK, my Samsung mobile is English / UK.

When i access Spotify App native, it is correct and text / titles are in English.

When I access the Spotify service from my Sonos App (embedded), it shows up with German or French headings.  If i then click the ‘pop-out’ icon to jump out the Sonos App to Spotify (native), the language headings are all English as I’d expect.  But close it down and drop back to the Sonos App view of Spotify and its German / French!?

I have checked every language option on Sonos App, Spotify and Android and even confirmed on a web browser log-in and its all flagged correctly for me, as English - open Sonos App and its incorrect.

Can anyone help here, user error or issue on the Sonos side?

Thanks in advance

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    Corry P
    Corry PAnswer
    Sonos Staff
    July 31, 2023

    Hi @zoophoria & @controlav 

    Thank you both for reporting - the issue seems to have come back (it did go away for a day or two). We have informed Spotify.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    zoophoria
    Lyricist II
    July 29, 2023

    I’ve tried the reboot my phone as I have the same issue. I still get the same issue. Also happens in BMW Connected Drive as well

    Ken_Griffiths
    Ken_Griffiths
    July 29, 2023

    I’ve tried the reboot my phone as I have the same issue. I still get the same issue. Also happens in BMW Connected Drive as well

    Have you installed the App update?

    zoophoria
    Lyricist II
    July 29, 2023

    Yes - but happens across a Mac, iPhone, car apps, Sonos. But on the web player it’s fine. Everything is updated to the latest versions

    Ken_Griffiths
    Ken_Griffiths
    July 29, 2023

    Yes - but happens across a Mac, iPhone, car apps, Sonos. But on the web player it’s fine. Everything is updated to the latest versions

    It’s all fixed here for me (and others, by all accounts🤔?) so you are probably best to speak to Spotify customer support, or you can submit a Sonos system diagnostic report from within the Sonos App and note it’s reference and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the matter.

      controlav
      controlav
      Lead Maestro
      July 29, 2023

      I’m still getting Spanish for some Spotify items on S2:

       

      and on S1:

      and on my own app:

       

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Corry P
      Corry PAnswer
      Sonos Staff
      July 31, 2023

      Hi @zoophoria & @controlav 

      Thank you both for reporting - the issue seems to have come back (it did go away for a day or two). We have informed Spotify.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        zoophoria
        Lyricist II
        July 31, 2023

        I contacted Spotify support. The 1st line team are now going to escalate it to their “experiences” team and asked me to wait for an email. No reference number… And no email to date

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