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mmurrin
Contributor I
July 13, 2023
Answered

Connected Spotify service shows up with language settings as German in Sonos??

Hi, 

I have my Sonos App language set as English / UK, my Spotify App is set to English / UK, my Samsung mobile is English / UK.

When i access Spotify App native, it is correct and text / titles are in English.

When I access the Spotify service from my Sonos App (embedded), it shows up with German or French headings.  If i then click the ‘pop-out’ icon to jump out the Sonos App to Spotify (native), the language headings are all English as I’d expect.  But close it down and drop back to the Sonos App view of Spotify and its German / French!?

I have checked every language option on Sonos App, Spotify and Android and even confirmed on a web browser log-in and its all flagged correctly for me, as English - open Sonos App and its incorrect.

Can anyone help here, user error or issue on the Sonos side?

Thanks in advance

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    Corry P
    Corry PAnswer
    Sonos Staff
    July 31, 2023

    Hi @zoophoria & @controlav 

    Thank you both for reporting - the issue seems to have come back (it did go away for a day or two). We have informed Spotify.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    mmurrinAuthor
    Contributor I
    July 14, 2023

    Thanks all for the input and help - all understood, lets see how that pans out, meanwhile back to tunes!

      chill71uk
      Contributor I
      July 14, 2023

      Thought it was just me having the issue. Hopefully

      it will be resolved soon.

      Bahookie
      Lyricist I
      July 15, 2023

      I have the same … French and German!  Also if you look up anything it doesn’t know any of the names.  I tried looking for ‘Rita’ under ‘artists’.  ‘No results, try a different category’!

      Mlou
      Lyricist I
      July 16, 2023

      I’m also experiencing this issue today, my language settings are all set to English uk. However when accessing my Spotify playlists via the Sonos app they appear in German. This issue does not exist on the Spotify app itself, all of my playlists appear as they should in English. Hopefully it’s just an update issue to be resolved soon. 

      pickles
      Lyricist I
      July 16, 2023

      Same, Spotify within the Sonos app is in Spanish for me. Super weird.

      Simone G.
      Contributor I
      July 17, 2023

      Same problem here. Everything on my devices, Sonos and Spotify accounts, is set to use Italian but headings in the Sonos app are displayed in multiple languages. 

      chill71uk
      Contributor I
      July 17, 2023

      I’ve just logged a call with Sonos support. They are going to investigate.

        Wheaty
        Lyricist II
        July 18, 2023

        Hi

        the problem seems to have been resolved. 

          Corry P
          Corry P
          Sonos Staff
          July 19, 2023

          Hi @mmurrin et al

          As @Wheaty mentioned, we believe this issue is now resolved.

          If you still see headings in the wrong language(s), please try rebooting your phone/tablet. Please let me know here if you continue to see the incorrect language after doing so.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            Ken_Griffiths
            Ken_Griffiths
            July 19, 2023

            Yep, it’s fixed. Thankyou.🙏

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