Skip to main content
mmurrin
Contributor I
July 13, 2023
Answered

Connected Spotify service shows up with language settings as German in Sonos??

Hi, 

I have my Sonos App language set as English / UK, my Spotify App is set to English / UK, my Samsung mobile is English / UK.

When i access Spotify App native, it is correct and text / titles are in English.

When I access the Spotify service from my Sonos App (embedded), it shows up with German or French headings.  If i then click the ‘pop-out’ icon to jump out the Sonos App to Spotify (native), the language headings are all English as I’d expect.  But close it down and drop back to the Sonos App view of Spotify and its German / French!?

I have checked every language option on Sonos App, Spotify and Android and even confirmed on a web browser log-in and its all flagged correctly for me, as English - open Sonos App and its incorrect.

Can anyone help here, user error or issue on the Sonos side?

Thanks in advance

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Corry P
    Corry PAnswer
    Sonos Staff
    July 31, 2023

    Hi @zoophoria & @controlav 

    Thank you both for reporting - the issue seems to have come back (it did go away for a day or two). We have informed Spotify.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    27 replies

    Ken_Griffiths
    Ken_Griffiths
    July 13, 2023

    Hi @mmurrin,
    Have you checked the online Sonos profile at the below link and the country settings in the address section?

    https://www.sonos.com/en-us/myaccount/user/profile

    Have you tried removing and reinstalling the Spotify service in the Sonos App?

    If so, then perhaps consider a Sonos App Reset from "Settings/App Preferences” in the App and re-check your settings. On reopening the App, accept the T&C’s etc. and select to connect back to the ‘existing’ Sonos system on the connected network. Lookout for any country settings during setup.

      Wheaty
      Lyricist II
      July 13, 2023

      Hi 

      This exact problem has happened to me too over tha last couple of days.

      this is not an isolated incident

       

      thanks

        Ken_Griffiths
        Ken_Griffiths
        July 13, 2023

        Hi 

        This exact problem has happened to me too over tha last couple of days.

        this is not an isolated incident

         

        thanks

        Ah yes, I’m seeing it in the Spotify Service in the Sonos App too - I’m just using the free version of Spotify.

          Wheaty
          Lyricist II
          July 13, 2023

          I’m using the paid Spotify but your image is very similar to my screen when using Spotify through sonos

            mmurrinAuthor
            Contributor I
            July 13, 2023

            Hi @mmurrin,
            Have you checked the online Sonos profile at the below link and the country settings in the address section?

            https://www.sonos.com/en-us/myaccount/user/profile

            Have you tried removing and reinstalling the Spotify service in the Sonos App?

            If so, then perhaps consider a Sonos App Reset from "Settings/App Preferences” in the App and re-check your settings. On reopening the App, accept the T&C’s etc. and select to connect back to the ‘existing’ Sonos system on the connected network. Lookout for any country settings during setup.

            Thanks Ken - yes i have been through those steps, uninstalled Spotify and Sonos, reinstalled, reconnected and added the service back in, but it just persists.  It looks like it may be a Sonos problem with others recently reporting the same. hhmmm.

            Thanks though :-)

             

            mmurrinAuthor
            Contributor I
            July 13, 2023

            Hi 

            This exact problem has happened to me too over tha last couple of days.

            this is not an isolated incident

             

            thanks

            Ah yes, I’m seeing it in the Spotify Service in the Sonos App too - I’m just using the free version of Spotify.

            Yes, that is exactly what I have - appeared I think in just the last 24hrs.

              Ken_Griffiths
              Ken_Griffiths
              July 13, 2023

              Thanks Ken - yes i have been through those steps, uninstalled Spotify and Sonos, reinstalled, reconnected and added the service back in, but it just persists.  It looks like it may be a Sonos problem with others recently reporting the same. hhmmm.

              Thanks though :-)

              I believe the music services in the Sonos App are usually down to each individual service, so it might possibly be a Spotify issue in this case - that said, it’s not causing a major issue for me here, so I guess the matter will be fixed at some point, but I will just go onto report the matter to Spotify anyway.

                Ken_Griffiths
                Ken_Griffiths
                July 13, 2023

                Anyhow, this matter has been reported to Spotify customer services (Prabhu R.) - who stated they will pass the information along to try to get the issue sorted. So it seems it’s just a case of waiting for the reported issue to be fixed.

                  Wheaty
                  Lyricist II
                  July 13, 2023

                  Thanks for your help

                    controlav
                    controlav
                    Lead Maestro
                    July 13, 2023

                    Spotify’s SMAPI service is broken, my app also shows random items in foreign languages (Spanish I think) for all three of my Spotify accounts (in the USA).

                    Mostly English but not entirely

                    I know for a fact that my app is asking for “en-US” strings from the music services.

                    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
                      Show more replies
                      Terms & ConditionsAccessibility statement