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deedlebug57
Contributor II
November 23, 2019
Question

Channel doesn't exist

Has anyone else experienced the error message “The channel does not exist (anymore)”. I am getting it on all channels on SiriusXM. I have reset my router, rebooted my phone and the message still shows. My SiriusXM works through their app but now through my Sonos. Thanks in advance for any help.

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      brooklynmike
      Lyricist I
      November 23, 2019

      it’s working now after 2 hours of not working 

      mtmcdade
      Contributor I
      November 23, 2019

      Yep! Getting "channel does not exist"... At least not with Sirius XM

       

      MarkusMaximus
      Contributor II
      November 23, 2019

      Getting same thing today.  I’m wondering if this keeps happening every once in a while when Sirius does an update to their station list.  (My car radio pauses and says ‘refreshing stations’ every so often).  Maybe an internal ID or something is being used by Sonos behind the scenes and until Sonos refreshes this on their servers, we’re dead in the water..

       

      SMC
      Lyricist I
      November 23, 2019

      Me TOO.  Siris and Amazon does not exist……….Hmmmmm

      Any answers to the problem?

      Airgetlam
      Airgetlam
      November 23, 2019

      All Sonos does is point to a SiriusXM location/server. Any changes at that location are handled by SiriusXM, and not Sonos. You may be better off calling them, rather than posting here. 

      Bruce
      SMC
      Lyricist I
      November 23, 2019

      If its a siriusXM problem, then why is also Amazon at the same time…….Dont think so.

      deedlebug57Author
      Contributor II
      November 23, 2019

      My service came back at 8:30 am. I heard from Sonos this morning and let the technician know that I had an issue and it had resolved. I also let him know that there were other customers experiencing the same issue. I ran a diagnostic and sent the info to Sonos. I hope you all get your service back soon.

      MarkusMaximus
      Contributor II
      November 23, 2019

      Yup, back now here too.

      Micha007mk
      Trending Lyricist I
      November 23, 2019

      Issues resolved for me as well by itself.

      dinky_doo
      Contributor II
      November 24, 2019

      NOT back here. Getting the error message “unable to play (name of station)”.  All other DSP’s play fine, and we can play it directly via the app, but not through Sonos.  

       

      What’s up, Sonos?

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