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Dstaas
Contributor I
Aug 7, 2021 9:49 PM UTC
Answered

cant reauthorize or add apple music to sonos

I simply can’t get Apple Music connected to my Sonos system. I’ve uninstalled and reinstalled Sonos as others have suggested. I deleted Apple Music from my account to try and re-add the service. I get the same problem every time. I select “ already have account”, it opens the Apple Music landing page to connect, I select connect, and it just hangs forever. It did this when I tried to reauthorize, and now it’s doing the same to reconnect it. 
 

super frustrating. This is my primary listening mode with Sonos. Other suggestions to fix?

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    Ken_Griffiths
    Ken_GriffithsAnswer
    Aug 7, 2021 10:25 PM UTC

    Do you perhaps have another mobile controller you can try? I’m not an Apple subscriber, but if I try to add the Apple Music service to my Sonos S2 App, it takes me to the in-built native App and opens this page on my iPad (see screenshot).

    I’m fairly sure it would then go onto work if I were to subscribe… obviously I can’t continue to the next step, but it looks like everything is working okay.

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    15 replies

    Ken_Griffiths
    Ken_GriffithsAnswer
    Aug 7, 2021 10:25 PM UTC

    Do you perhaps have another mobile controller you can try? I’m not an Apple subscriber, but if I try to add the Apple Music service to my Sonos S2 App, it takes me to the in-built native App and opens this page on my iPad (see screenshot).

    I’m fairly sure it would then go onto work if I were to subscribe… obviously I can’t continue to the next step, but it looks like everything is working okay.

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    Zullo
    Lyricist II
    Oct 3, 2021 12:29 PM UTC

    I had the same issue. I could not authorize apple music on my samsung android note 10 even though it was working previously. I was about to cancel apple music when I realized i had an old ipad in my closet. I figured I'd give it a try. I fired it up, updated the OS, then downloaded the sonos s2 app on the ipad. Viola! I was able to add apple music service back in. It now shows up in my android devices! Try borrowing or using someones ipad if you dont have one. You will hopefully only need it once.

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      Doug Ames
      Headliner I
      Oct 3, 2021 2:44 PM UTC

      It appears that there’s a known problem that the Sonos Android app can no longer add or re-authorize Apple Music. It has been reported many times to Sonos going back over a month, and they are still playing dumb about it and wasting everyone’s time rebooting the speakers and checking WiFi.

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        Zullo
        Lyricist II
        Oct 3, 2021 4:28 PM UTC

        Yeah-rebooting the speakers and checking the wifi is bullcrap. It’s just Sonos’ way of trying to point the finger at the consumer instead of fixing their garbage app! If anyone is having issues with adding apple music, try my method listed earlier today. It works!

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          Doug Ames
          Headliner I
          Oct 4, 2021 12:59 AM UTC

          My iPad is too old to run the Sonos app, so that’s not an option.

          I finally bit the bullet and updated from S1 to S2 in hopes that it would help with this problem. After wading through that hot mess of an update, it didn’t help. It has the exact same problem with Apple Music as S1.

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          Zullo
          Lyricist II
          Oct 4, 2021 1:31 AM UTC

          Sorry to hear that. Did you update the OS on your iPad? I had to that as I couldn’t download the S2 app until I had the latest OS.

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          Doug Ames
          Headliner I
          Oct 4, 2021 2:12 AM UTC

          My old iPad is already on the last iOS update that Apple allowed for it.

          BTW, DON’T UPDATE TO THE S2 APP TO TRY TO FIX THIS PROBLEM!

          Apple Music is equally broken in the S2 Android app, and the update process S1 -> S2 is a hot mess. S2 adds a bunch of new incompatibilities (like no more support for Win7), and you can’t revert to S1.

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            Pahakissa
            Lyricist II
            Oct 11, 2021 2:10 PM UTC

            Ah bought Beam gen 2 couple days ago mainly planning to listen to music from Apple music. As I'm an android user I encountered the same bug in Sonos app and now I just enjoy the silence. Actually might be better this way. I became too hung up on material things, hifi-sound and technology. Thank you Sonos for opening my eyes and mind. I don't need any of this, the silence is all for me now on and hopefully for other users too. If you have an android I mean.

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              Ghisp
              Lyricist I
              Oct 11, 2021 8:27 PM UTC

              Same problem blank page after selecting member for login on the S2 app. Android 11 on Google pixel 3a xl. Uninstall everything and all for nothing. Must read this post first. Apple music seems broken. First Sonos speaker not really impress!! Please fix this...

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                gvre6q9z
                Lyricist I
                Oct 12, 2021 8:17 PM UTC

                Same issue here. Tried from three different android devices with three different apple music accounts. Latest android, apps, S2, etc. Just shows a white empty screen after I click “I’m already a member”, and that’s it. What a shame :(

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