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Dstaas
Contributor I
August 7, 2021
Answered

cant reauthorize or add apple music to sonos

I simply can’t get Apple Music connected to my Sonos system. I’ve uninstalled and reinstalled Sonos as others have suggested. I deleted Apple Music from my account to try and re-add the service. I get the same problem every time. I select “ already have account”, it opens the Apple Music landing page to connect, I select connect, and it just hangs forever. It did this when I tried to reauthorize, and now it’s doing the same to reconnect it. 
 

super frustrating. This is my primary listening mode with Sonos. Other suggestions to fix?

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    Ken_Griffiths
    Ken_GriffithsAnswer
    August 7, 2021

    Do you perhaps have another mobile controller you can try? I’m not an Apple subscriber, but if I try to add the Apple Music service to my Sonos S2 App, it takes me to the in-built native App and opens this page on my iPad (see screenshot).

    I’m fairly sure it would then go onto work if I were to subscribe… obviously I can’t continue to the next step, but it looks like everything is working okay.

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    Airgetlam
    Airgetlam
    October 12, 2021

    Might be useful to check this thread:

     

    Not the answer you’re looking for, but information that is useful, nonetheless. 

    Bruce
      Doug Ames
      Headliner I
      October 13, 2021

      Notice that this problem has been reported and confirmed by many users for over 2 months, and Sonos not only hasn’t fixed it, but they haven’t even acknowledged it. They’re still making customers go through pointless diagnostic procedures as if they had no idea there’s a problem.

      We all understand that not every problem can be fixed promptly, especially when it’s between two companies who apparently aren’t talking. But pretending that the problem doesn’t exist is unfair to customers and not helpful to anyone.

        Airgetlam
        Airgetlam
        October 13, 2021

        I’m confused by your statement that “they haven’t even acknowledged it”. If you click on the link above that I provided, the “answer” to that thread is an acknowledgement from Sonos that they are aware, and are working on the problem. 

        Bruce
          Doug Ames
          Headliner I
          October 13, 2021

          Thanks, glad to see you got that answer from Sonos when the rest of us didn’t.

            TedTym
            Lyricist III
            November 23, 2021

            The time has come to contact the CEO of Sonos, Patrick Spence.  Mr. Spence is listed on the support page for Sonos to be contacted with issues.  Just like everyone else who contacted Sonos support, I was told to add Apple Music via an IOS device.  Support is fully aware of the problem, however will not admit how long the issue has been known.

             

            Contact Sonos CEO Patrick Spence at ceo@sonos.com on behalf of all Android users to fix adding or reauthorizing Apple Music on an Android device.

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