Skip to main content
Migo33
Avid Contributor II
March 1, 2023
Answered

cant connect my devices after switching network

I just connected a new mesh router, basically switching network and the Sonos app (S2) finds the device (amp and Sonos one) and after going through the clicking on the back button, the app will say that it couldn't find the device. Not sure how it found it when I started the process but couldn't complete the setup.

Any ideas?

Thanks

 

 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Migo33Answer
Avid Contributor II
March 1, 2023

Seems to work now. I left home and when I got back the Sonos app found and setup the speakers.

View in thread

10 replies

buzz
buzz
Grand Maestro
March 1, 2023

Have you rebooted everything on your network after replacing the router?

Migo33Author
Avid Contributor II
March 1, 2023

Yes. However I had to manually enter a DNS to the router due to constant drop offs. Not sure it has anything to to with this issue. 

buzz
buzz
Grand Maestro
March 1, 2023

Which mesh network are you using?

Migo33Author
Avid Contributor II
March 1, 2023

TP Link Deco (E4).

Migo33AuthorAnswer
Avid Contributor II
March 1, 2023

Seems to work now. I left home and when I got back the Sonos app found and setup the speakers.

Bergabo
Contributor I
March 1, 2023

 

Hi - Im in South Africa.  We replaced the old standard Router with a mesh router - an ASUS 1500 Dual Band router.  Other things connect well but not the SONOS systems.  I have tried several times starting with one SONOS after the other (we have 3) but it tells me all the time that it cannot connect to the SONOS network.  

Looking forward to your advice,

Stefan

Airgetlam
Airgetlam
March 1, 2023

Asus has long been known to be somewhat troublesome in some of their routers, as indicated by the FAQ. Have you disabled Airtime fairness on the device? Have you tried setting up your system in a wired configuration?

Bruce
Bergabo
Contributor I
March 1, 2023

 

Corry P
Corry P
Sonos Staff
March 6, 2023

Hi @Migo33 

Thanks for your post!

If the issue ever comes back, then it may be that you have two DHCP servers on your network (they hand out IP addresses to client devices connecting to the network, and you only want there to be one).

My article should help you fix the problem (Mesh Networks section):

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Corry P
Sonos Staff
March 6, 2023

Hi @Bergabo 

If you’re still having trouble, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Terms & ConditionsAccessibility statement