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laind
Contributor I
December 13, 2022
Answered

Cannot Stream NTS radio, server not found?

2 Days ago I had NTS playing on my Sonos speakers, I needed to vacuum while it was on, and unplugged a speaker that was playing. I’ve done this before, and nothing unnormal happened. The other speakers continued playing. I’m not sure if this caused the problem or not.

 

After trying to start any NTS stream afterwards, the Track information updates, but none of them will play. The error log shows the same error for every station ‘cannot connect to NTS Radio because the server cannot be found.’

 

The Stations are playing fine through the NTS website. All my other Sonos Services are still working just fine. Any idea how to fix this? My next troubleshooting step would be to reset my entire sonos system, which I’d like to not have to do. 

 

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    laindAnswer
    Contributor I
    December 21, 2022

    A week later, and it’s still not working.

     

    This seems to be a problem with the S1 System. The issue seems to be with the system suddenly not being able to connect to NTS’s HTTPS stream. I’m not sure what’s going on, but it might be a HTTPS certificate problem on the S1 system, or the systems clock. I’d like to investigate further, is there a way to get a terminal shell for the S1 speakers so I can look at the logs? 

     

    For now, I found a work around that will hopefully help other S1 users like  @JamesGold  and @ric_bell . This solution will work unless NTS stops offering streaming over HTTP. 

     

    1. Add the service “TuneIn”. 
    2. Go to the Service in your sonos s1 controller program
    3. Go to “My Radio Stations”
    4. Click “Add New Radio Station”
    5. Name it whatever you want and use the Following addresses for the streams
      1. NTS - http://stream-relay-geo.ntslive.net/stream
      2. NTS2 - http://stream-relay-geo.ntslive.net/stream2
      3. NTS Slow Focus - http://stream-mixtape-geo.ntslive.net/mixtape
      4. NTS Field Recordings - http://stream-mixtape-geo.ntslive.net/mixtape23
      5. NTS 4 to the Floor - http://stream-mixtape-geo.ntslive.net/mixtape5

     

    If you need help adding other stations let me know, most of them are mixtape followed by a number.

     

    I hope this helps someone. Still no idea why it just randomly stopped working on the system. When I first tried this solution, I was trying to use https and they still wouldn’t work. It wasn’t until I used regular http that I got it working. I don’t know if they are doing anymore S1 updates that could fix this. But it’s almost certainly an HTTPS certificate issue.

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    Ollie_joe
    Lyricist I
    January 8, 2023

    This issue is very frustrating. Are there any other radio services available on Sonos 1 that can stream NTS?

    106rallye
    106rallye
    January 8, 2023

    @dpoison TuneIn should only play an ad when starting a new stream. If you hear more ads the stream is interrupted, which could mean wifi problems.

      laindAuthor
      Contributor I
      January 27, 2023

      UPDATE: The latest software update that came out for the S1 system today 01/27/2023 fixed the issue for me, my NTS stations are working again. Thank you Sonos. 

      laindAuthor
      Contributor I
      January 27, 2023

      A week later, and it’s still not working.

       

      This seems to be a problem with the S1 System. The issue seems to be with the system suddenly not being able to connect to NTS’s HTTPS stream. I’m not sure what’s going on, but it might be a HTTPS certificate problem on the S1 system, or the systems clock. I’d like to investigate further, is there a way to get a terminal shell for the S1 speakers so I can look at the logs? 

       

      For now, I found a work around that will hopefully help other S1 users like  @JamesGold  and @ric_bell . This solution will work unless NTS stops offering streaming over HTTP. 

       

      1. Add the service “TuneIn”. 
      2. Go to the Service in your sonos s1 controller program
      3. Go to “My Radio Stations”
      4. Click “Add New Radio Station”
      5. Name it whatever you want and use the Following addresses for the streams
        1. NTS - http://stream-relay-geo.ntslive.net/stream
        2. NTS2 - http://stream-relay-geo.ntslive.net/stream2
        3. NTS Slow Focus - http://stream-mixtape-geo.ntslive.net/mixtape
        4. NTS Field Recordings - http://stream-mixtape-geo.ntslive.net/mixtape23
        5. NTS 4 to the Floor - http://stream-mixtape-geo.ntslive.net/mixtape5

       

      If you need help adding other stations let me know, most of them are mixtape followed by a number.

       

      I hope this helps someone. Still no idea why it just randomly stopped working on the system. When I first tried this solution, I was trying to use https and they still wouldn’t work. It wasn’t until I used regular http that I got it working. I don’t know if they are doing anymore S1 updates that could fix this. But it’s almost certainly an HTTPS certificate issue.

      Can you teach us how to locate the streaming url with these mixtape numbers? I’d like to add Expansions and The Tube infinite mixtapes, but I’m not a skilled digital sleuth to decipher where these geo stream url addresses are hidden. Thanks so much!

       

       

       

      The easiest way to do this is to have the google developer console open to the network tab, and see what file loads when you click the “play” button on a website with music. It should list either a .mp3 or .m4u, you can add this URL to your tune-in playlists. hope this helps!

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