Contributor I

Answered

Cannot Stream NTS radio, server not found?

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2 Days ago I had NTS playing on my Sonos speakers, I needed to vacuum while it was on, and unplugged a speaker that was playing. I’ve done this before, and nothing unnormal happened. The other speakers continued playing. I’m not sure if this caused the problem or not.

After trying to start any NTS stream afterwards, the Track information updates, but none of them will play. The error log shows the same error for every station ‘cannot connect to NTS Radio because the server cannot be found.’

The Stations are playing fine through the NTS website. All my other Sonos Services are still working just fine. Any idea how to fix this? My next troubleshooting step would be to reset my entire sonos system, which I’d like to not have to do.

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L

laindAnswer

Contributor I

A week later, and it’s still not working.

This seems to be a problem with the S1 System. The issue seems to be with the system suddenly not being able to connect to NTS’s HTTPS stream. I’m not sure what’s going on, but it might be a HTTPS certificate problem on the S1 system, or the systems clock. I’d like to investigate further, is there a way to get a terminal shell for the S1 speakers so I can look at the logs?

For now, I found a work around that will hopefully help other S1 users like @JamesGold and @ric_bell . This solution will work unless NTS stops offering streaming over HTTP.

Add the service “TuneIn”.
Go to the Service in your sonos s1 controller program
Go to “My Radio Stations”
Click “Add New Radio Station”
Name it whatever you want and use the Following addresses for the streams
1. NTS - http://stream-relay-geo.ntslive.net/stream
2. NTS2 - http://stream-relay-geo.ntslive.net/stream2
3. NTS Slow Focus - http://stream-mixtape-geo.ntslive.net/mixtape
4. NTS Field Recordings - http://stream-mixtape-geo.ntslive.net/mixtape23
5. NTS 4 to the Floor - http://stream-mixtape-geo.ntslive.net/mixtape5

If you need help adding other stations let me know, most of them are mixtape followed by a number.

I hope this helps someone. Still no idea why it just randomly stopped working on the system. When I first tried this solution, I was trying to use https and they still wouldn’t work. It wasn’t until I used regular http that I got it working. I don’t know if they are doing anymore S1 updates that could fix this. But it’s almost certainly an HTTPS certificate issue.

Ken_Griffiths

I would perhaps first try a reboot of the local router and just see if that fixes the issue.

J

JamesGold

Lyricist II

Having the same issues this morning. NTS played fine yesterday.

controlav

Lead Maestro

I didn’t know what NTS is, but I just added it to my S2 system and it works fine. (In the US).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

JamesGold

Lyricist II

I’ve re-added to my S1 system and it fails. It recognises the correct radio schedule but when you click play it just reverts to stop.

Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

controlav

Lead Maestro

Looks like NTS may no longer be compatible with S1. I just tried to add it to my S1 system and it could not. No problem with adding to S2.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

R

ric_bell

Lyricist I

I can’t play any of the NTS channels through my Sonos S1 Controller. Anyone found a workaround? This can’t go unfixed can it? That would make so many systems out there incompatible. Not that NTS is a massively listened to service but seems crazy the S1 hasn’t been thought about.

controlav

Lead Maestro

I can’t play any of the NTS channels through my Sonos S1 Controller. Anyone found a workaround? This can’t go unfixed can it? That would make so many systems out there incompatible. Not that NTS is a massively listened to service but seems crazy the S1 hasn’t been thought about.

Its not that crazy. S1 users are less than 15% these days, declining literally every day. Mind you, the fact that S1 is the cause is speculation by me. You should contact NTS directly to confirm.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

R

ric_bell

Lyricist I

I can’t play any of the NTS channels through my Sonos S1 Controller. Anyone found a workaround? This can’t go unfixed can it? That would make so many systems out there incompatible. Not that NTS is a massively listened to service but seems crazy the S1 hasn’t been thought about.

Its not that crazy. S1 users are less than 15% these days, declining literally every day. Mind you, the fact that S1 is the cause is speculation by me. You should contact NTS directly to confirm.

Understood about the low usage of S1 but I’m not actually able to use the S2 controller as I am using a Sonos Play 3 speaker and I don’t believe it is compatible.

Airgetlam

The PLAY:3 is compatible with Sonos S2 operating system. I’ve been using a pair of them operating under S2 since it was released.

See here.

Bruce

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