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FamDamm
Contributor I
May 14, 2023
Answered

Cannot log in - let's try that again

I click Log in to try new functions, and it consistently gives me the Let's try that again error.

 

I CAN see what's currently playing on the Sonos (playing via Bluetooth). So the app can definitely connect to the network.

 

I have the same problem on two different Sonos systems. So the problem is likely with my phone (iOS 16.4.1).

 

Another person's phone works fine, again pointing to a pointing to a problem with my phone.

 

What I have already tried:

Uninstall and reinstall the app, deleting all data and connecting to the existing Sonos system. All worked but connecting to the Sonos service.

Reset app.

Restart router.

Restart Sonos.

 

Any ideas?

 

Thanks!

 

 

 

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Airgetlam
AirgetlamAnswer
May 14, 2023

Defender’s recent ‘definitions’ update broke access to Sonos. You should complain to the folks at Defender to fix it, and temporarily turn off Defender to control your Sonos, until Defender releases the fix. 

Bruce
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4 replies

controlav
controlav
Lead Maestro
May 14, 2023

iPhone running MS Defender per chance?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    homerbrown
    Lyricist I
    May 14, 2023

    Same issue for me and I am running defender .. is there a setting, port or other auth needed in defender?

    Airgetlam
    AirgetlamAnswer
    May 14, 2023

    Defender’s recent ‘definitions’ update broke access to Sonos. You should complain to the folks at Defender to fix it, and temporarily turn off Defender to control your Sonos, until Defender releases the fix. 

    Bruce
    FamDammAuthor
    Contributor I
    May 14, 2023

    Indeed, that was it. Thanks!

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