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MikWan
Contributor I
Apr 12, 2026 6:29 AM UTC
Answered

cannot control ray volume in app only on on device

I have a Ray together with a sub connected to my Sonos system and it is also connected to my TV. On one of my devices the small circle does not show up so controlling volume is not possible, however on another device it works. Have tried to restart the app in the phone but did not help

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Mr. T
Mr. TAnswer
Apr 12, 2026 9:34 PM UTC

It’s a known issue being investigated.

https://www.reddit.com/r/sonos/comments/1r92nac/volume_sliders_gone_again/

Do you not have an IR remote that you can use?

View in thread

5 replies

Airgetlam
Airgetlam
Apr 12, 2026 6:37 AM UTC

That’s odd. It would be helpful to know what device, and what operating system it is running. I’d also suggest deleting the app altogether, then reinstalling it, and being sure to ‘join existing system’. 

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Bruce
    Schlumpf
    Schlumpf
    Virtuoso
    Apr 12, 2026 9:27 PM UTC

    ​@MikWan 

    What is your router model? 
    At DE community a user had the same problem and for him two things fixed it. 
    1. His router was an AVM Fritzbox model and the latest firmware has an option called EEE (Energy Efficient Ethernet). He had to turn this off. 
    2. He used different SSID for 2,4 and 5 GHz wifi on an AVM wifi mesh. After he set the same SSID for both bands, the volume slider dot came back. 
     

    Btw… just a restart of the Sonos devices also worked as a temporary workaround. But some hours later the issue came back. Same after just disabling EEE. 
    After also setting the same SSID the issue probably was fixed. 

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    Ralf
      Mr. T
      Mr. TAnswer
      Apr 12, 2026 9:34 PM UTC

      It’s a known issue being investigated.

      https://www.reddit.com/r/sonos/comments/1r92nac/volume_sliders_gone_again/

      Do you not have an IR remote that you can use?

      Translate
        MikWanAuthor
        Contributor I
        Apr 16, 2026 10:26 AM UTC

        ​@MikWan 

        What is your router model? 
        At DE community a user had the same problem and for him two things fixed it. 
        1. His router was an AVM Fritzbox model and the latest firmware has an option called EEE (Energy Efficient Ethernet). He had to turn this off. 
        2. He used different SSID for 2,4 and 5 GHz wifi on an AVM wifi mesh. After he set the same SSID for both bands, the volume slider dot came back. 
         

        Btw… just a restart of the Sonos devices also worked as a temporary workaround. But some hours later the issue came back. Same after just disabling EEE. 
        After also setting the same SSID the issue probably was fixed. 

        Thank you I will try that

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          MikWanAuthor
          Contributor I
          Apr 16, 2026 10:26 AM UTC

          It’s a known issue being investigated.

          https://www.reddit.com/r/sonos/comments/1r92nac/volume_sliders_gone_again/

          Do you not have an IR remote that you can use?

          Thank you, will look into that

          Translate
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