Trending Lyricist I

Cannot adjust volume buttons with Android phone unless I'm in Spotify or Sonos app

Forum|Forum|3 years ago
November 4, 2022
42 replies
4180 views

Hi Team!

I rented a Sonos Five for a few months on Grover and was very happy with it.

Now I purchased my own device and I ran into the following problem which is quite detrimental to the experience.

This applies to the Spotify Listening, which I always use via the Spotify App on my Android Phone.

Before, I could always control the volume from wherever I am.

Now I cannot control the volume unless I am currently in the Spotify or Sonos app.

If I change the volume when the phone is locked or I am outside the Spotify or Sonos app, it just controls the phone ringtone volume.
So every time I have to adjust the volume, i need to unlock the phone, open one of the 2 apps, and control the volume. this does take up a lot of time because i need to adjust the volume very frequently.

I already adjusted the settings as shown in the following articles

Control Sonos volume with a mobile device’s hardware buttons

Control Sonos from the Android lock screen

Any clue on how to fix this?

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Pinned Reply By Corry P

Hi all,

I was able to resolve this issue on my own Android 9 device in the following way:

Android Settings » Notifications » Sonos (tap the name Sonos, not the switch) » disable Background Services.

Hopefully, the same method will work on Android versions 10 and 11, though it will not work on 12 and will likely not work on versions later than 12, due to changes in the Android operating system. This fix comes from

No official updates as of yet.

I hope this helps.

Show previous replies

R

Rosenholm

Contributor I

I do have the same issue with my Pixel 7 Pro.

It works great with my Xperia 5iii Android 13! Unfortunately it's broken so my concern is about Pixel 7

M

Marinn

Lyricist II

I have the same issue with the Pixel 6a, Android 13.

E

ElijahLynn

Lyricist III

Same issue here on a pixel 7 with Android 13. And used to work fine from the lock screen when the phone was off on my Pixel. 3. I was thinking it was disabled because of the Google and Sonos patent fight. But good to hear that it's not and it may just be an app issue.

I just turned on "home screen volume control" per this thread but no luck.

E

ElijahLynn

Lyricist III

I have the Sonos notification up and the extra one "stopping the service may interrupt playback notifications" which is super confusing and a poor UX. You can see in the screenshot that I'm trying to press the volume and it is not adjusting Sonos but instead my Android media volume.

E

ElijahLynn

Lyricist III

I just submitted a diagnostic, the code is 110075206.

R

Rosenholm

Contributor I

I have the Sonos notification up and the extra one "stopping the service may interrupt playback notifications" which is super confusing and a poor UX. You can see in the screenshot that I'm trying to press the volume and it is not adjusting Sonos but instead my Android media volume.

You can tap on "Adjust volume" and do your volume thing.

It's *** from Sonos to pretend that it's not working to adjust volume from home screen.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

F

frisbeedude

Lyricist III

Is anyone at Sonos working on this problem?

P

Polarity

Contributor II

Is this more of a google vs Sonos -don't care, can't be bothered lawsuit issue? I have a pixel 7, android 13, and the God damn volume buttons don't work either. I reported 6 months ago, still nothing!

L

lvanderree

Lyricist II

Is there any update on this issue?

I use to have A Sony Xperia with Android 12 which was working perfectly fine.

Now I have a Pixel 7a with Android 13 and I cannot control my Sonos volume from the lock-screen with the hardware buttons anymore. Only when the Sonos app is on top I can change the volume of my devices (via the hardware buttons on my phone).

I also have both Home Screen Volume Control and Lock Screen Controls turned on. I too seem to confirm this is a Pixel issue!