cannot add spotify or other services - „this feature is not available“

5 replies
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I just cannot add any music services, the buttons are greyed out. Error message appears “this feature is not available”.

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AirgetlamAnswer

Interesting, normally that would have taken care of the problem.

Next, I’d log in to my account at www.Sonos.com and ensure that your address is properly set. Sonos uses this data to determine what is allowed for you to ‘add’ to your system. Seems like a longer shot, but worth checking.

After that, I’d suggest that you call Sonos Support directly to discuss it.

Bruce

AjTrek1

Looks like your device and/or the Sonos app needs to be updated. At least try closing the app and re-opening it. However. I’m more inclined to go with my first suggestion.

Together Everyone Achieves More = T.E.A.M.

P

pinkopallinoAuthor

Contributor I

Nope, am at the most recent version: 15.5.

needless to say I restarted it several times. I have to say I haven’t used my sound system for a while because we moved to a new place.

Airgetlam

On both your controller and your speakers?

Bruce

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pinkopallinoAuthor

Contributor I

Yes!

AirgetlamAnswer

Interesting, normally that would have taken care of the problem.

Next, I’d log in to my account at www.Sonos.com and ensure that your address is properly set. Sonos uses this data to determine what is allowed for you to ‘add’ to your system. Seems like a longer shot, but worth checking.

After that, I’d suggest that you call Sonos Support directly to discuss it.

Bruce

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