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Cannot Add Services (Apple Music) in New Sonos App

Forum|Forum|2 years ago
May 28, 2024
28 replies
2997 views

Greetings All. Been having a mare since new update as cannot add in Apple Music in Content Services.

I have tried this from Android, iOS. Deleted both Sonos and Apple apps and tried again. Tried older version of Sonos app etc… On iOS and Android I cannot add any of the services listed. Strangely I tried on Windows and can add some services from there but when I try Apple Music it results in a message stating that ‘Apple Music must be added to Sonos from an iOS device or Android phone’. Anyone had any luck in resolving a similar situation>?

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Best answer by ClothEaredNincompoop

So, I got sorted! but resolution did however involve the nuclear option.

I tried lots of things, including changing the DNS on my router, using ethernet etc to no avail.
I spent an hour with Sonos support and did get great assistance from Sonos them once i got through. I am technical and was impressed by the agents knowledge and her ability to think outside the box.

I went off to try a few more things and when I went to call back support there was an 80 minute queue - one thing that needs improvement by Sonos if you are listening is the wait time because my experience with the support person was excellent. Also the support chatbot is useless!

Here are the steps I took:

I have a few Sonos so I powered them all off.
Rebooted my router.
I did a full reset on the first speaker (a One in this case)
Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
Setup completed and I could then add in all my services!
I then reset the other powered off Sonos.
Joined to the new system\group I created above.
All the services carried over that I setup above
Job done!

Obviously this would be a more painful solution if you have large numbers of devices but I thankfully only had a few. I found it better to rip the plaster off than way hoping an App update would fix things - in my case I don't think an App update would ever have resolved my particular issue..

The new App is now working great for me. I am sure there are a few niggles which Sonos will iron out in coming weeks but its working well for me!

One thing of interest I found out is that there is a web interface for each Sonos device which can be accessed to review config and check Sonos can ping update.sonos.com etc, If you google it you will find details..

Show previous replies

D

dennisodell

Lyricist I

So, I got sorted! but resolution did however involve the nuclear option.

Sorry, but I seem to be a little late to the Nightmare…

today, I was pretty surprised and dismayed about this latest update total screw-up by Sonos. I managed to sort through the new interface hall of mirrors, but have not found a solution for adding music stored on my iMac and NAS or reauthorizing my Apple Music account. I’m not sure just yet if I’ll stumble any further disappointments as I sort through the mobile and desktop apps.

Reading through all of the suggestion comments in many, many different threads has done nothing except make my eyes tired. There do not seem to be any viable solutions coming from the Community, except perhaps ClothEaredNincompoop’s nuclear option, which, even if it works, is a totally unacceptable option/workaround for resolving this bungled update.

So congratulations Sonos Product Managers and Market Management for first defining this huge CF App and then second deciding to push it out. Great Job! Great Job!! This’ll look super on your CV.

So, for now I will simply listen to Radio Paradise. And, if and whenever I hear that the Sonos responsible people for this update debacle have been sacked, and a new update is available to fix this mess, I’ll try that version – after waiting for a month or so for feedback from the community.

D

Doofre

Lyricist III

So, I got sorted! but resolution did however involve the nuclear option.

Sorry, but I seem to be a little late to the Nightmare…

today, I was pretty surprised and dismayed about this latest update total screw-up by Sonos. I managed to sort through the new interface hall of mirrors, but have not found a solution for adding music stored on my iMac and NAS or reauthorizing my Apple Music account. I’m not sure just yet if I’ll stumble any further disappointments as I sort through the mobile and desktop apps.

Reading through all of the suggestion comments in many, many different threads has done nothing except make my eyes tired. There do not seem to be any viable solutions coming from the Community, except perhaps ClothEaredNincompoop’s nuclear option, which, even if it works, is a totally unacceptable option/workaround for resolving this bungled update.

So congratulations Sonos Product Managers and Market Management for first defining this huge CF App and then second deciding to push it out. Great Job! Great Job!! This’ll look super on your CV.

So, for now I will simply listen to Radio Paradise. And, if and whenever I hear that the Sonos responsible people for this update debacle have been sacked, and a new update is available to fix this mess, I’ll try that version – after waiting for a month or so for feedback from the community.

Honestly the “Nuclear” solution, although really unacceptable, is not that much of a big deal. It is gonna take you 2 hours max (I have 5 speakers and 1 Amp) and is worth it.
I’m still facing a massive other issue though: the limitation with playlist of more than 100 songs: Sonos can’t play them anymore. 😓

S

Sandersonson

Contributor I

Same problem here. We've tried everything to add music services (specifically SoundCloud) to the new Sonos app.

But it doesn't work, no matter what we try. We're very disapointed.

ClothEaredNincompoopAuthor

Trending Lyricist I

Nuke from orbit, it's the only way to be sure

T

The_Shawn

Lyricist II

So, I got sorted! but resolution did however involve the nuclear option.

I tried lots of things, including changing the DNS on my router, using ethernet etc to no avail.
I spent an hour with Sonos support and did get great assistance from Sonos them once i got through. I am technical and was impressed by the agents knowledge and her ability to think outside the box.

I went off to try a few more things and when I went to call back support there was an 80 minute queue - one thing that needs improvement by Sonos if you are listening is the wait time because my experience with the support person was excellent. Also the support chatbot is useless!

Here are the steps I took:

I have a few Sonos so I powered them all off.
Rebooted my router.
I did a full reset on the first speaker (a One in this case)
Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
Setup completed and I could then add in all my services!
I then reset the other powered off Sonos.
Joined to the new system\group I created above.
All the services carried over that I setup above
Job done!

Obviously this would be a more painful solution if you have large numbers of devices but I thankfully only had a few. I found it better to rip the plaster off than way hoping an App update would fix things - in my case I don't think an App update would ever have resolved my particular issue..

The new App is now working great for me. I am sure there are a few niggles which Sonos will iron out in coming weeks but its working well for me!

One thing of interest I found out is that there is a web interface for each Sonos device which can be accessed to review config and check Sonos can ping update.sonos.com etc, If you google it you will find details..

Thank you! That did the trick!!

S

Sparkus

Lyricist I

Same problem here. Sonos, please fix via an update. I cannot add Apple Music or Tidal, after previously having them working just fine on Sonos for years. Apple Music and Tidal are just not being listed (or searchable) via the ‘Manage Content’ option.

K

kpr

Prodigy I

I didn’t want to factory reset my devices.

I wrote in the linked thread that this morning Amazon Music, Apple Music and others re-appeared for me. Maybe it was the address update in web profile and then just waiting for 24+ hours that they re-appeared and was able to add Amazon Music with android app (not with iPad app).

I had tried various things as mentioned there. I’m just glad they are back without factory reset.

N

No13

Lyricist I

I am also having this problem, but I only have three Connect:amps, no Sonos speakers. Wondering if the nuclear solution applies to Connect:amps as well?

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