Trending Lyricist I

Answered

Cannot Add Services (Apple Music) in New Sonos App

Forum|Forum|2 years ago
May 28, 2024
28 replies
2997 views

Greetings All. Been having a mare since new update as cannot add in Apple Music in Content Services.

I have tried this from Android, iOS. Deleted both Sonos and Apple apps and tried again. Tried older version of Sonos app etc… On iOS and Android I cannot add any of the services listed. Strangely I tried on Windows and can add some services from there but when I try Apple Music it results in a message stating that ‘Apple Music must be added to Sonos from an iOS device or Android phone’. Anyone had any luck in resolving a similar situation>?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by ClothEaredNincompoop

So, I got sorted! but resolution did however involve the nuclear option.

I tried lots of things, including changing the DNS on my router, using ethernet etc to no avail.
I spent an hour with Sonos support and did get great assistance from Sonos them once i got through. I am technical and was impressed by the agents knowledge and her ability to think outside the box.

I went off to try a few more things and when I went to call back support there was an 80 minute queue - one thing that needs improvement by Sonos if you are listening is the wait time because my experience with the support person was excellent. Also the support chatbot is useless!

Here are the steps I took:

I have a few Sonos so I powered them all off.
Rebooted my router.
I did a full reset on the first speaker (a One in this case)
Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
Setup completed and I could then add in all my services!
I then reset the other powered off Sonos.
Joined to the new system\group I created above.
All the services carried over that I setup above
Job done!

Obviously this would be a more painful solution if you have large numbers of devices but I thankfully only had a few. I found it better to rip the plaster off than way hoping an App update would fix things - in my case I don't think an App update would ever have resolved my particular issue..

The new App is now working great for me. I am sure there are a few niggles which Sonos will iron out in coming weeks but its working well for me!

One thing of interest I found out is that there is a web interface for each Sonos device which can be accessed to review config and check Sonos can ping update.sonos.com etc, If you google it you will find details..

Show previous replies

ClothEaredNincompoopAuthor

Trending Lyricist I

Same problem here. Very possible after installing last update. Tried everything, from android phone, iphone, laptop with window 11. Same cannot add apple music. Changed apple account, made another one and payed 1 month of apple music, nothing changed. I can play via air apple, and in the apple music i have notification with high resolution loosless, but in sonos app i get no information. I think the sonos app from last year was way better. How can we get apple music added to sonos app without <nuclear option>????
I have other streaming account linked, amazon, tidal,spotify, and works. Only apple doesnt work

I had my existing services and all were working but I could not add any new ones - including ones that dont require an account like Global Player.

M

marianghibu

Lyricist I

In my case, after last update i realised that cant play apple music from sonos app. I had all providers including apple music. But when i played a song from apple music the app just suffled all songs from that library but no music, as all songs where missing. I removed apple provider and tried to add it again. But from that point on nothing happened, just error adding apple music. Changed account, installed apple music on android phone, changed apple music account, new id apple ….nothing

Lyricist I

Enthusiast I

Thank you for letting us know. For now I’m going to wait and see if a future update fixes things. I have quite a bit of speakers and don’t want to risk completely loosing access to the system by doing the nuclear option haha. I can’t add any service from the IOS app, but strangely I can from the Mac app, but Apple Music can’t be added that way.

M

marianghibu

Lyricist I

So you have sonos app on Mac and you cand add apple music as a provider on sonos app??Guess no…
There is no problem with playing songs via Airplay , but you dont get dolby atmos. When i play songs with dolby atmos, i get information in apple music app as high resolution lossless, but on sonos app nothing

ClothEaredNincompoopAuthor

Trending Lyricist I

In my case, after last update i realised that cant play apple music from sonos app. I had all providers including apple music. But when i played a song from apple music the app just suffled all songs from that library but no music, as all songs where missing. I removed apple provider and tried to add it again. But from that point on nothing happened, just error adding apple music. Changed account, installed apple music on android phone, changed apple music account, new id apple ….nothing

exactly the same as me. cycling through loads of songs but not playing any.. its a bit of effort to start over but worked for me

K

KasperDamsø

Lyricist I

Same problem here. Hope Sonos fix it soon.

D

Doofre

Lyricist III

I have the exact same issue. I’m moving away from Tidal to Apple Music but can’t add the Service to my Sonos…

D

Doofre

Lyricist III

I’ve just spent more than 1 hour with Sonos Support (very nice by the way).

We’ve tried a lot of different things: remove Music app, different iOS devices, reset Sonos App, Reboot devices, etc.

Nothing worked. The lady said that this will be escalated and understood my frustration with the new App, saying that a lot of customers are unfortunately facing issues with it.

So…. I tried the « Nuke » solution shared by ClothEaredNincompoop and it worked!!! I could even add multiple Apple Music services (I have a family subscription for my kids and wife).

Honestly it is worth it, because I don’t want to wait for a possible update in a few weeks or months…

ClothEaredNincompoopAuthor

Trending Lyricist I

I’ve just spent more than 1 hour with Sonos Support (very nice by the way).

We’ve tried a lot of different things: remove Music app, different iOS devices, reset Sonos App, Reboot devices, etc.

Nothing worked. The lady said that this will be escalated and understood my frustration with the new App, saying that a lot of customers are unfortunately facing issues with it.

So…. I tried the « Nuke » solution shared by ClothEaredNincompoop and it worked!!! I could even add multiple Apple Music services (I have a family subscription for my kids and wife).

Honestly it is worth it, because I don’t want to wait for a possible update in a few weeks or months…

Excellent, glad to hear it!

All working well for me now across: Apple Music, Local Media Library, BBC, PocketCasts, Audible, Calm etc… Sure, there are a few things changed in the new app but I am sure it will be honed as time goes on..

Show more replies

Sign up

Login to the community