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Answered

Cannot Add Services (Apple Music) in New Sonos App

Forum|Forum|2 years ago
May 28, 2024
28 replies
2997 views

Greetings All. Been having a mare since new update as cannot add in Apple Music in Content Services.

I have tried this from Android, iOS. Deleted both Sonos and Apple apps and tried again. Tried older version of Sonos app etc… On iOS and Android I cannot add any of the services listed. Strangely I tried on Windows and can add some services from there but when I try Apple Music it results in a message stating that ‘Apple Music must be added to Sonos from an iOS device or Android phone’. Anyone had any luck in resolving a similar situation>?

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Best answer by ClothEaredNincompoop

So, I got sorted! but resolution did however involve the nuclear option.

I tried lots of things, including changing the DNS on my router, using ethernet etc to no avail.
I spent an hour with Sonos support and did get great assistance from Sonos them once i got through. I am technical and was impressed by the agents knowledge and her ability to think outside the box.

I went off to try a few more things and when I went to call back support there was an 80 minute queue - one thing that needs improvement by Sonos if you are listening is the wait time because my experience with the support person was excellent. Also the support chatbot is useless!

Here are the steps I took:

I have a few Sonos so I powered them all off.
Rebooted my router.
I did a full reset on the first speaker (a One in this case)
Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
Setup completed and I could then add in all my services!
I then reset the other powered off Sonos.
Joined to the new system\group I created above.
All the services carried over that I setup above
Job done!

Obviously this would be a more painful solution if you have large numbers of devices but I thankfully only had a few. I found it better to rip the plaster off than way hoping an App update would fix things - in my case I don't think an App update would ever have resolved my particular issue..

The new App is now working great for me. I am sure there are a few niggles which Sonos will iron out in coming weeks but its working well for me!

One thing of interest I found out is that there is a web interface for each Sonos device which can be accessed to review config and check Sonos can ping update.sonos.com etc, If you google it you will find details..

J

Janoabatedaga

Enthusiast I

I´m having the exact same issue. Impossible to add Apple Music accounts to Sonos in the new app. Support couldn't help.

ClothEaredNincompoopAuthor

Trending Lyricist I

I can play Apple Music via AirPlay and Alexa command but its at lower quality and I cant leverage Lossless or Dolby Atmos which is the main reason I use Apple Music with Sonos..

There seems to be some problem with the final handshake between Apples authorization (which I get to from App) and Sonos adding it to my services..

J

Janoabatedaga

Enthusiast I

I´m having the exact same issue, please let me know if you are able to make it work.

J

jamie72

Enthusiast I

Currently having the same issue (iOS, 80.01.30).

ClothEaredNincompoopAuthor

Trending Lyricist I

I just got the new update, 80 01.08. Tried on both iOS and android, not fixed alas. I tried uninstall reinstall and all that too. If I find a resolution I'll update here. If anyone else resolves kindly update thus thread also.

I tried Sonos phone support (the only mode available to log a support call now) a few days ago but waited over 30 minutes and then my call was hung up on.. unfortunately I have not had time to try again yet..

ClothEaredNincompoopAuthorAnswer

Trending Lyricist I

So, I got sorted! but resolution did however involve the nuclear option.

I tried lots of things, including changing the DNS on my router, using ethernet etc to no avail.
I spent an hour with Sonos support and did get great assistance from Sonos them once i got through. I am technical and was impressed by the agents knowledge and her ability to think outside the box.

I went off to try a few more things and when I went to call back support there was an 80 minute queue - one thing that needs improvement by Sonos if you are listening is the wait time because my experience with the support person was excellent. Also the support chatbot is useless!

Here are the steps I took:

I have a few Sonos so I powered them all off.
Rebooted my router.
I did a full reset on the first speaker (a One in this case)
Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
Setup completed and I could then add in all my services!
I then reset the other powered off Sonos.
Joined to the new system\group I created above.
All the services carried over that I setup above
Job done!

Obviously this would be a more painful solution if you have large numbers of devices but I thankfully only had a few. I found it better to rip the plaster off than way hoping an App update would fix things - in my case I don't think an App update would ever have resolved my particular issue..

The new App is now working great for me. I am sure there are a few niggles which Sonos will iron out in coming weeks but its working well for me!

One thing of interest I found out is that there is a web interface for each Sonos device which can be accessed to review config and check Sonos can ping update.sonos.com etc, If you google it you will find details..

J

jamie72

Enthusiast I

Glad you found a fix. To be honest, feels like the app is pretty unstable at the moment. Not going to risk resetting a speaker in case I can’t readd it after.

Hopefully an update will resolve it and I’ll stick to AirPlay for now.

Z

Zephyr3200

Lyricist II

So, I got sorted! but resolution did however involve the nuclear option.

I tried lots of things, including changing the DNS on my router, using ethernet etc to no avail.
I spent an hour with Sonos support and did get great assistance from Sonos them once i got through. I am technical and was impressed by the agents knowledge and her ability to think outside the box.

I went off to try a few more things and when I went to call back support there was an 80 minute queue - one thing that needs improvement by Sonos if you are listening is the wait time because my experience with the support person was excellent. Also the support chatbot is useless!

Here are the steps I took:

I have a few Sonos so I powered them all off.
Rebooted my router.
I did a full reset on the first speaker (a One in this case)
Went through the setup of One as brand new. (strange thing I discovered is that your services etc are all bound and stored in the Sonos device and not held up in Sonos or cloud someplace. I assume they then replicated that config device to device once joined)
Setup completed and I could then add in all my services!
I then reset the other powered off Sonos.
Joined to the new system\group I created above.
All the services carried over that I setup above
Job done!

Obviously this would be a more painful solution if you have large numbers of devices but I thankfully only had a few. I found it better to rip the plaster off than way hoping an App update would fix things - in my case I don't think an App update would ever have resolved my particular issue..

The new App is now working great for me. I am sure there are a few niggles which Sonos will iron out in coming weeks but its working well for me!

One thing of interest I found out is that there is a web interface for each Sonos device which can be accessed to review config and check Sonos can ping update.sonos.com etc, If you google it you will find details..

Same problem. I have an appointment with Sonos agent level 2 June 10th? Can you explain « first speaker »? Is it the speaker wired to your router? Do you have a Boost or wifi setup?

M

marianghibu

Lyricist I

Same problem here. Very possible after installing last update. Tried everything, from android phone, iphone, laptop with window 11. Same cannot add apple music. Changed apple account, made another one and payed 1 month of apple music, nothing changed. I can play via air apple, and in the apple music i have notification with high resolution loosless, but in sonos app i get no information. I think the sonos app from last year was way better. How can we get apple music added to sonos app without <nuclear option>????
I have other streaming account linked, amazon, tidal,spotify, and works. Only apple doesnt work

ClothEaredNincompoopAuthor

Trending Lyricist I

Same problem. I have an appointment with Sonos agent level 2 June 10th? Can you explain « first speaker »? Is it the speaker wired to your router? Do you have a Boost or wifi setup?

I only connected to ethernet as part of troubleshooting to rule out Wi-Fi or related DNS issues.

All the steps above were using Wi-Fi only.

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