Contributor I

Can’t see my Audible Audiobook in the Sonos App

Forum|Forum|7 years ago
October 6, 2019
37 replies
3814 views

In the last couple of days I have not been able to see my audible audiobooks in the Sonos App (and in the Sonos controller on a mac), when I go to the audible section in the app (I use Audible.co.uk) I just get the message “Could not browse Music” instead of the normal list of audiobooks.

Now I tried re-adding the service, that did not solved the problem, I tried to re-authorising my account that did not solve it either.

I can see the audiobooks I have added to MYSONOS (the books I listening to right now) and they also show up in the recently played list but I cannot see my entire library in the audible section of the app.

Now I do have a lot of audiobooks in my audible library 400+ but I have never been able to use the search function in the Sonos app to find my books (it always just say “an error has occurred try again”) so without the list I am rather unable to find and listen to my audiobooks on my Sonos speakers (Now I do know I can play them through the Audible app via Airplay 2 but that not the point). Do anyone know a way to fix this?

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Elliot_1983

Trending Lyricist I

thanks, strange one as I'm obviously not the only one having this problem but it is definitely working fine for some people

Ken_Griffiths

thanks, strange one as I'm obviously not the only one having this problem but it is definitely working fine for some people

I’m with VirginMedia .. just wondering if you have a different ISP, perhaps it’s a DNS issue?... can you get to Audible via its native App?

Have you tried going through the reauthorisation process?

Check the sharing agreement with Audible in your Amazon Account... you should find it here, under one of the 'Sonos' icon entries...

https://www.amazon.co.uk/ap/adam?_encoding=UTF8&ref_=ya_mb_login_with_amazon

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Elliot_1983

Trending Lyricist I

hi thanks have tried re-authorising the account and audible app working fine. I'm with Sky broadband

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Anton_7

Lyricist I

Ooh first time post for me.. exciting.
So... this is happening for me also; started on the 6th. Re-authorised audible (no joy) and uninstalled / reinstalled the service (also no joy). The issue only seems to be with the audible.co.uk (not .com, .de etc.) sites.

Called Sonos today and they are aware of the issue, but don't know why it's occuring as yet. The workaround is to use the audible app and click 'devices', then select your Sonos system (or airplay if you have sonos one's).

Whilst I'm no technical whizz, I would think that if it were a internet provider issue, then the same problem would occur with the audible app, and access of the audible library via a web browser, all of which work fine.

So in short, there is an issue, they know and are working on it, use one of the work arounds (above) for now and have a lovely day.

Ken_Griffiths

Maybe try removing the sharing agreement, as mentioned above and try setting it up again in the Amazon Account.

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Anton_7

Lyricist I

Thanks for the suggestion Ken, but that's didn't fix it (at least not for me).

Ryan S

Retired Sonos Staff

Hi everyone, we're looking into this issue where some Audible accounts are unable to browse or find Audible books in the Sonos software. You may still be able to play to Sonos using AirPlay or Alexa, as the issue is just in browsing the books on Sonos. We'll let you know when there's news on this one.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Elliot_1983

Trending Lyricist I

hi Ryan thanks for acknowledging the issue

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Elliot_1983

Trending Lyricist I

Maybe Sonos could in future update it's customers on social media when problems such as this occur

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8858oboe

I Have 800 plus audible books via Audible.CA, and I am able to access all with no more than usual difficulty. As reported many times in the past, a search of the books by title or author sometimes works, sometimes does not - it has always been unpredictable, and, since the books also cannot be sorted, it makes selection a pain.
Yes, I have submitted diagnostic info, no I do not any help fixing it, I just provide the information as a part of this message thread.

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