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Lee sa
Contributor I
October 6, 2019

Can’t see my Audible Audiobook in the Sonos App

  • October 6, 2019
  • 37 replies
  • 3814 views
In the last couple of days I have not been able to see my audible audiobooks in the Sonos App (and in the Sonos controller on a mac), when I go to the audible section in the app (I use Audible.co.uk) I just get the message “Could not browse Music” instead of the normal list of audiobooks.

Now I tried re-adding the service, that did not solved the problem, I tried to re-authorising my account that did not solve it either.

I can see the audiobooks I have added to MYSONOS (the books I listening to right now) and they also show up in the recently played list but I cannot see my entire library in the audible section of the app.

Now I do have a lot of audiobooks in my audible library 400+ but I have never been able to use the search function in the Sonos app to find my books (it always just say “an error has occurred try again”) so without the list I am rather unable to find and listen to my audiobooks on my Sonos speakers (Now I do know I can play them through the Audible app via Airplay 2 but that not the point). Do anyone know a way to fix this?
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    37 replies

    bunbury
    Lyricist I
    October 6, 2019
    Exactly the same problem for me.
    Ken_Griffiths
    Ken_Griffiths
    October 6, 2019
    Goto “Settings/Services” in the Sonos App and select Audible and choose the option to 'reauthorise' the account. Just follow the onscreen instructions, login to Amazon and accept the sharing agreement etc.
    Mike Charlton
    Lyricist I
    October 7, 2019
    As of 6th Oct my SONOS system reports it is 'unable to browse music' when accessing audible. Everything else is fine. Anyone else with this problem or an answer?
    AjTrek1
    AjTrek1
    October 7, 2019
    Hi Mike

    The service appears to be operational as of 9:30AM CST. If you think it's a Sonos issue I suggest you submit a diagnostic, post the reference ID in this forum and contact Sonos tech support either by phone, Twitter or Facebook.

    Good luck!
    Together Everyone Achieves More = T.E.A.M.
    jdson
    Lyricist II
    October 7, 2019
    Same problem, reauthorising makes no difference still can't browse my books.
      Des
      Contributor I
      October 7, 2019
      This is happening to me
        Airgetlam
        Airgetlam
        October 7, 2019
        Any chance one of you three might submit a system diagnostic, and either post the number here, or contact Sonos Support to discuss it?

        I usually suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
        Bruce
        Ramirezz
        Lyricist I
        October 7, 2019
        Same issue here
        Elliot_1983
        Trending Lyricist I
        October 8, 2019
        same problem for me needless to say Sonos trying to blame my wi-fi network but I've tried everything including deleting and adding/re-authorising audible with no joy
        Ken_Griffiths
        Ken_Griffiths
        October 8, 2019
        same problem for me needless to say Sonos trying to blame my wi-fi network but I've tried everything including deleting and adding/re-authorising audible with no joy
        I don’t have many Amazon Audible audiobooks, but the service, via Sonos, is definitely working here for me in the U.K. Tested a few seconds ago (see iPad screenshot attached). So it's either a local issue, or maybe an account settings issue, perhaps?

        The Sonos Status Page is also showing no issues with the Audible service at the present time.

        Hope that assists you to investigate further.
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