Can't login to the app showin Let's try that again

14 replies
6194 views

Hi,

I can’t login to the app with my android phone and with Ipad and all I get is ‘Let’s try that again’ X2 and than ‘Try again later’. I can log in in the web on a computer to my account. That internet Wifi works just fine. What is the problem?

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Y

YairkoAnswer

Contributor I

It Solved. It was my ISP. A DNS problem.

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Corry P

Sonos Staff

Hi @simonst

It sounds like you have Dual DHCP. This means your both router and your Eero are handing out IP addresses, but are unaware of the other’s actions. This leads to having two separate networks on one set of hardware. Not ideal.

Bridge/AP mode for the Eero should fix it. There may be something I’m missing, however, so if that doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

There’s more information about it all in my article, specifically in the Mesh Networks section:

Troubleshooting Sonos on WiFi | Sonos Community

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Y

YairkoAuthorAnswer

Contributor I

It Solved. It was my ISP. A DNS problem.

Corry P

Sonos Staff

Hi @Yairko

Thanks for updating the thread!

Glad to hear you got the issue sorted out!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

SCHunter

Lyricist I

My phone did the same thing when I got my new iPhone 14 promax on iOS 16. Go into your settings, scroll down to the Sonos app, open it up and turn on the local Netwerk, and any other buttons that are turned off and turn on Bluetooth for while you’re using the app that fixed it for me

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