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David_W
Contributor I
Nov 22, 2022 10:13 AM UTC
Answered

Can't find Radioplayer

I’m in the UK.  Why isn’t Radioplayer listed in the iOS app under ‘Add a Service’?

Thanks

David

 

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Belly M
Belly MAnswer
Nov 22, 2022 10:38 AM UTC

It can take time to appear, bear with it.

Go to Settings/System/System Updates and hit Check for Updates. This can be necessary to force a refresh of the service list.

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10 replies

Belly M
Belly M
Nov 22, 2022 10:21 AM UTC

Go to the Sonos website and login, check your location is set correctly.

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    David_WAuthor
    Contributor I
    Nov 22, 2022 10:35 AM UTC

    Yep, it thought I was in the US.  Changed it and logged in and out of app but still missing. Maybe I need to delete and reinstall app as well.

    Thanks

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    Belly M
    Belly MAnswer
    Nov 22, 2022 10:38 AM UTC

    It can take time to appear, bear with it.

    Go to Settings/System/System Updates and hit Check for Updates. This can be necessary to force a refresh of the service list.

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      David_WAuthor
      Contributor I
      Nov 22, 2022 10:47 AM UTC

      So that didn’t work.  logged out and in and reinstalled the app. The website is screwed though.  As soon as you go to ‘Profile’ you get a corrupted HTML screen.  Happened with browsers on my PC and iOS device.  Maybe the Black Friday rush has caused a crash.

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      Corry P
      Corry P
      Sonos Staff
      Nov 22, 2022 10:53 AM UTC

      Hi @David_W 

      Thanks for reporting this issue with our webpage - I’ve flagged it with a colleague.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      David_WAuthor
      Contributor I
      Nov 22, 2022 10:58 AM UTC

      The app has now appeared under the list of services.

      Thanks for your help @Belly M 

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        Ormondquay
        Lyricist I
        Jul 7, 2024 4:39 AM UTC

        Re Radioplayer “This app is available only on the App Store for iPhone, iPad and Apple Watch.” so no joy for android users

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        nitramsaid
        Lyricist II
        Jul 15, 2024 7:20 AM UTC

        So when will radioplayer be available for the Android operating system in the UK please? Tunein always plays an advert first 

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        106rallye
        106rallye
        Jul 15, 2024 7:48 AM UTC

        @Ormondquay @nitramsaid Both your questions should be directed to Radioplayer, not Sonos.

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        nitramsaid
        Lyricist II
        Jul 15, 2024 8:07 AM UTC

        Hi thanks for your reply. Why radioplayer? The radioplayer app worked with the old sonos app, so surely this is more related to how the sonos app uses radioplayer? 

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