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Nicholas_1
Contributor I
May 8, 2024
Question

can’t clear sonos queue in new app

  • May 8, 2024
  • 59 replies
  • 5619 views

Hi,

 

i have just downloaded the updated version of the app. Does anyone know how to clear a queue in the new app version?

 

Many thanks

 

nick

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    59 replies

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    yaknak
    Lyricist I
    May 16, 2024

    How do you clear the queue using the IOS app on desktop? Please step by step. I am so mad about this update, this sucks.

      AMB1974
      Contributor I
      May 16, 2024

      TG I thought I was losing it! @sonos we need clear queue back on app!! iPhone user 

        User721105
        User721105
        Avid Contributor I
        May 16, 2024

        Shocking how bad the new app is. My tablet updated to the new app even although I had the automatic update switched off.

          dchipcat
          Contributor I
          May 17, 2024

          How about simply editing queue? That was key feature 

          Redesign is a total fail. Redesign is a total fail.

            dchipcat
            Contributor I
            May 17, 2024

            New App is a joke. Can’t clear a queue unless replacing with something else. I use the clear function to make sure music is not going to accidentally played in the garden or garage.also the option to add to the end of a queue  is missing and I used this option a lot. As I browse  my library it’s useful to pick a track  and add to the end of the queue and then pick another and not have to wait until a track finishes to play the next one. 
            Sonos, Wake up and either fix this or roll back to the previous version.

            used to be seamless but now it has gone backwards. Fix it fast please.

             

            True product management failure. And beyond the design flaws, thing is buggy. I can’t even adjust the volume.

             

              Simmo7
              Contributor I
              May 22, 2024

              The new update app is awful. I agree with the comments in thread above. I am going round in circles looking for simple functionality (like clearing the queue), that I valued and am not compelled to use a new app which does less, in a longer and more confusing journey thru app. It’s terrible. 
               

              Am I right in thinking I need to put my iPhone down, logon to my desktop, and clear queue there? Surely not. I do not want to re-learn how to play music in my home every time an update is released. 

              Maerzy
              Lyricist I
              May 25, 2024

              This latest update is so frustrating I have gone back to using my cheap EWA tiny portable $15 speaker, someone should be held accountable for releasing this. Waste of the 6 sonos speakers and 2 sound bars!!!

                Dave D
                Contributor II
                May 25, 2024

                Hi,

                 

                i have just downloaded the updated version of the app. Does anyone know how to clear a queue in the new app version?

                 

                Many thanks

                 

                nick

                Thought it was just me being a bit dim and not being able to see the clear queue option.  You would think that this would be a fairly basic requirement for the app but obviously not.  This new app is complete dog****!

                ROBBOUK
                Lyricist III
                May 25, 2024

                Response From Sonos After I Wrote To Patrick CEO.

                 

                Hello, 

                First, we’d like to thank you for taking the time to share your feedback with us and with our CEO, Patrick. We’ve received a great deal of feedback thus far, on both the improvements made as well as where we fell short. We expect that feedback will continue to roll in, so we’ll be working through it all in the coming weeks. We also recognize that there is more work to be done on the Sonos App, and want to provide you with an update.

                We’re happy to share that we delivered a software update on May 14 reintroducing the ability to add and edit alarms, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. If you are missing these features, ensure that your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers

                Over the coming weeks, we will reintroduce the below features, while fixing bugs and addressing performance issues:

                -Additional improvements for screen readers for visually impaired customers: May 21
                -Adding to queue and playing next: early June
                -Sleep timer: mid-June
                -Local music library search and playback: mid-June 
                -Update Wi-Fi settings: mid-June

                Thank you again for sharing your feedback with us. We’re working hard to bring these features to the new Sonos App quickly. If you are experiencing an issue with your Sonos System, feel free to visit these helpful resources, or get in contact with us:

                -Sonos Community: https://en.community.sonos.com
                -Sonos App User Guide: https://www.sonos.com/guides/sonosapp
                -Sonos Support Home: https://support.sonos.com
                -Sonos Support Contact: https://support.sonos.com/contact

                Kind Regards,
                The Sonos Customer Experience Team
                 

                Ken_Griffiths
                Ken_Griffiths
                May 25, 2024

                Response From Sonos After I Wrote To Patrick CEO.

                 

                Hello, 

                First, we’d like to thank you for taking the time to share your feedback with us and with our CEO, Patrick. We’ve received a great deal of feedback thus far, on both the improvements made as well as where we fell short. We expect that feedback will continue to roll in, so we’ll be working through it all in the coming weeks. We also recognize that there is more work to be done on the Sonos App, and want to provide you with an update.

                We’re happy to share that we delivered a software update on May 14 reintroducing the ability to add and edit alarms, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. If you are missing these features, ensure that your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers

                Over the coming weeks, we will reintroduce the below features, while fixing bugs and addressing performance issues:

                -Additional improvements for screen readers for visually impaired customers: May 21
                -Adding to queue and playing next: early June
                -Sleep timer: mid-June
                -Local music library search and playback: mid-June 
                -Update Wi-Fi settings: mid-June

                Thank you again for sharing your feedback with us. We’re working hard to bring these features to the new Sonos App quickly. If you are experiencing an issue with your Sonos System, feel free to visit these helpful resources, or get in contact with us:

                -Sonos Community: https://en.community.sonos.com
                -Sonos App User Guide: https://www.sonos.com/guides/sonosapp
                -Sonos Support Home: https://support.sonos.com
                -Sonos Support Contact: https://support.sonos.com/contact

                Kind Regards,
                The Sonos Customer Experience Team
                 

                At least the messages coming out of Sonos are consistent and the same/similar as posted here then, some time ago…

                https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

                … and also mentioned by the Sonos Staff here a couple of weeks back:

                 

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