Can't add folder to music library (913)

Many users have reported they resolved the issue in this thread and other areas of the community here, but if not seen already, perhaps see if the things mentioned in this Sonos Support link might assist you…

 https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share

If maybe worth searching the community for "error 913” too and see the solutions that others have posted in recent months.

If still no joy with the things mentioned, then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

I have recently moved to a Windows 11 laptop and cannot add my music library, which is on a WD Elements USB external drive, to my Sonos system. I have run the Share process and have also checked that SMB is disabled in the Windows features, but still get the 913 error.

I am beginning to think that this issue is more to do with the age of my external drive, as i bought it over 8 years ago. Should I buy something newer, or would using iCloud be a better option?

The 913 error usually indicates you are using the wrong sharing protocol, probably HTTP I would guess🤔 - try the third (NAS option) in the Windows Sonos controller and setup the share that way using the UNC path and whatever user account credentials you assigned to the share, which ideally just need to provide read-only access.

See this link too:

https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share

Thanks for the information. I’ve tried the NAS option and tht doesn’t work. The path I specify isn’t recognised.

I have also done all of the sharing options and it just keeps returning the 913 error when i try to add my music library. Will have to look at the cloud option, or purchase a newer NAS drive rather than the USB connected drive I currently have.

My folders are on a USB stick hosted through a SMB2-capable router (RT-AC68U), and I too cannot add some folders.  Sometimes I am able to add subfolders within the main folder, which obviously have a smaller number of files, but I have to add each folder one-at-a-time and Sonos has a 16 folder limit.  One of my Play:1’s is directly wired into the router.

No problem pulling up the folders on a laptop, and even an iPhone (e.g. VLC connecting to SAMBA server)

I am 99.99999999% certain that they have accidentally killed this functionality and have no idea how to fix it. I have tried absolutely every suggested solution, on multiple Macs as well as an iPhone. 

I bought into the Sonos ecosystem eight years ago because it had such a smooth UX. Every new update has degraded my experience to the point that I will not be buying any new Sonos products until I see a genuine attempt to put things right.

And I’m 99.9999999% certain they haven’t killed this functionality, because I and many others have had access to our music library for months.  Others lost it due to the dropping of HTTP/SMB v1 sharing, but regained access after reconfiguring their share and re-adding the library.

Well good for you. As previously stated I have followed those steps several times, on multiple machines, with no success and I am far from being the only person with this problem.

They ‘fixed’ a problem that did not exist and, in doing so, took away the functionality a lot of users wanted.

Personally, I am so over it with Sonos. What I currently have is a Spoitify player and nothing more. As my moral objections to Spotify’s unconscionable business practises increase, it’s just a matter of time before another eight Sonos products end up in landfill.