Can't add BBC Sounds to my services

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When I try add BBC Sounds to my services on Sonos I get an error that says ‘Check your network connection’. Adding all other services has worked fine, and I’m not having any issues playing from any services I have added so it only seems to be BBC Sounds. Is anyone else having this issue and know a fix?

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controlavAnswer

Lead Maestro

S1 or S2? (Last I checked, S1 didn’t support BBC Sounds).

What country is your Sonos account set to? May need to be set to UK, wait 24 hours, then add BBC Sounds service, then set it back.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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S

Sea Shell

Lyricist I

I have the issue on the Sonos 1 app - BBC Sounds not included in the list of services. I looked at my online profile and there’s no address. So I update it to my UK address which comes up as saved and then it reverts back to the US after a few seconds. I’ve tried saving a couple of times. Please help! Sally

Airgetlam

Sally, I’d suggest a PM to one of the moderators, or a call to Sonos Support. They appear to be aware of the issue, based on other threads, but haven’t yet, to my knowledge, come up to a good solution. Not that it helps you in any way, but I’m in a similar situation, I can’t change my location, either.

Bruce

controlav

Lead Maestro

I have the issue on the Sonos 1 app - BBC Sounds not included in the list of services. I looked at my online profile and there’s no address. So I update it to my UK address which comes up as saved and then it reverts back to the US after a few seconds. I’ve tried saving a couple of times. Please help! Sally

The inability to change the account’s address is also listed here:

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Airgetlam

They’ve posted in that thread as well.

Bruce

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