Can't add BBC Sounds to my services

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When I try add BBC Sounds to my services on Sonos I get an error that says ‘Check your network connection’. Adding all other services has worked fine, and I’m not having any issues playing from any services I have added so it only seems to be BBC Sounds. Is anyone else having this issue and know a fix?

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controlavAnswer

Lead Maestro

S1 or S2? (Last I checked, S1 didn’t support BBC Sounds).

What country is your Sonos account set to? May need to be set to UK, wait 24 hours, then add BBC Sounds service, then set it back.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

controlavAnswer

Lead Maestro

S1 or S2? (Last I checked, S1 didn’t support BBC Sounds).

What country is your Sonos account set to? May need to be set to UK, wait 24 hours, then add BBC Sounds service, then set it back.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

M

markcb

Lyricist III

BBC Sounds is not included on the list of services on my Sonos. Yet your guides state it should be. How can I find it? I am in the UK. Thanks.

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Airgetlam

Have you checked your account settings, as suggested by @controlav ? Go to the Sonos website, and click on the log in account icon, once you’ve done that, go to Profile, and look at your Address. If there’s nothing listed there, then Sonos can’t show you the appropriate services.

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Bruce

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Ralpfocus

Prodigy III

@controlav I can confirm BBC sounds is supported by S1 if your address is in the UK.

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M

markcb

Lyricist III

Hi.Thank you for the advice.I have altered my profile to show my UK address.Will now wait 24 hours to see if BBC Sounds is added to ‘Add Music Services’. Regards, Mark

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