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casaper
Contributor I
Oct 8, 2021 9:09 AM UTC
Answered

Can't add Apple Music on Android Sonos app

In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

“I’m already a member” button



And then I get 1 second of spinner. But then I get a white screen forever:

 

Forever white


And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

 

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    James L.
    James L.Answer
    Retired Community Staff
    Dec 20, 2021 9:16 AM UTC

    Hey all,

     

    This might be old news for some, but I’m happy to confirm that this issue has been resolved. :smile:

    You should now be able to add your Apple Music accounts from an Android device to Sonos once again.

     

    If anyone is still experiencing issues, please make sure you’ve fully updated both Sonos and Apple Music apps before attempting to add the account to Sonos.

    If you still have issues, please get in touch with our customer care team.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    105 replies

    Corry P
    Corry P
    Sonos Staff
    Oct 11, 2021 10:34 AM UTC

    Hi @casaper 

    Welcome to the Sonos Community!

    We are aware of this new issue of being unable to add Apple Music to Sonos via an Android device and we are currently investigating it, though we have no estimate for when this will be resolved.

    Unfortunately, the only workaround we know of is to use an iOS device to add Apple Music - no help to you, I know.

    I will update this topic thread once we have fixed the issue.

     

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      casaperAuthor
      Contributor I
      Oct 11, 2021 12:56 PM UTC

       Hi Corry

      We are aware of this new issue of being unable to add Apple Music to Sonos via an Android device and we are currently investigating it, though we have no estimate for when this will be resolved.

      Well, at least I’m now also aware that it really is an issue, and not something about my setup…
       

      Unfortunately, the only workaround we know of is to use an iOS device to add Apple Music - no help to you, I know.

       

      I'm not sure: Is it possible to temporarily set up my Apple Music and Sonos app on someone else's iPhone and activate it from there?
      Well, writing it out, makes me realize that it presumably is quite a hassle to do that with iOS, since it will ask me to fully take ownership of the other iPhone. The tremendous restrectionitis is the reason why I banned iOS from my consumerism.

      I’d have a iPhone 4s in the drawer somewhere. It may even still run, but I presume it will not get up to speed with the updates needed for this. ¯\＿(ツ)＿/¯

       

      I will update this topic thread once we have fixed the issue.

       

      Well I guess that’s depending on release cycles of the Sonos app then. If your engineers found the problem soon, when could I assume their patch might get through to me via release?

       

      Thanks.

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      Corry P
      Corry P
      Sonos Staff
      Oct 11, 2021 1:22 PM UTC

      Hi @casaper 

       I'm not sure: Is it possible to temporarily set up my Apple Music and Sonos app on someone else's iPhone and activate it from there?
      Well, writing it out, makes me realize that it presumably is quite a hassle to do that with iOS, since it will ask me to fully take ownership of the other iPhone. The tremendous restrectionitis is the reason why I banned iOS from my consumerism
       

       

      Correct - It’s possible, but very probably a pain in the neck.

      I’d have a iPhone 4s in the drawer somewhere. It may even still run, but I presume it will not get up to speed with the updates needed for this. ¯\＿(ツ)＿/¯

       

      I doubt it - it would need to run iOS v12 or higher

      Well I guess that’s depending on release cycles of the Sonos app then. If your engineers found the problem soon, when could I assume their patch might get through to me via release?

      I can’t say - If I knew, I still wouldn’t be allowed to say, in case it takes longer for some reason. All I can say is that we view this issue as a high priority one. When it is fixed, it’s entirely possible we’ll push a special update just to address it.

       

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        wbknudsen
        Lyricist I
        Oct 22, 2021 7:06 PM UTC

        Any update on the fix for this “new” issue? 

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          Ken_Griffiths
          Ken_Griffiths
          Oct 22, 2021 9:46 PM UTC

          Any update on the fix for this “new” issue? 

          It’s not fixed at the moment - I’m thinking it’s perhaps an Android or more likely an Apple issue - so it’s possibly a case of Sonos waiting for one of them to sort it, but of course Sonos will unlikely comment until the matter is actually resolved, especially if it’s a ‘partner issue’, but let’s hope it gets fixed soon.

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          Doug Ames
          Headliner I
          Oct 23, 2021 4:43 PM UTC

          Any update on the fix for this “new” issue? 

          It’s been reported for almost 3 months now. Don’t hold your breath.

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            garethza
            Lyricist III
            Oct 23, 2021 5:10 PM UTC

            The last answer here was 12 days ago. Are you able to escalate this. I only use Apple Music, and my expensive Sonos speaker system is now completely unusable (I do not have access to an iOS device)

             

            How is this ok?

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              artweary
              Contributor I
              Oct 24, 2021 9:03 PM UTC

              I contacted apple support and they said it was a Sonos issue, that Sonos needs to fix. Apple would not say why apple hasnt added Sonos connect to the apple music app, like Spotify. 

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                Ken_Griffiths
                Ken_Griffiths
                Oct 24, 2021 9:24 PM UTC

                I contacted apple support and they said it was a Sonos issue, that Sonos needs to fix. Apple would not say why apple hasnt added Sonos connect to the apple music app, like Spotify. 

                Probably because the majority of users will then use the Apple Airplay2 connection to send the audio to Sonos devices instead.

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                Marina86
                Lyricist II
                Oct 28, 2021 2:47 PM UTC

                Hi there,

                we‘re experiencing the same issue. 
                I have an IOS device which works well with my Sonos speakers. 
                My Dad bought also Sonos speakers but has an Android device. 
                We share Apple Music and I have great sound while he cant use his brand new speakers. 
                 

                An Update and Software Patch on this issue would be appreciated as this is really unsatisfying… 

                thanks and regards

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