Headliner I

Can't add Apple Music

Forum|Forum|5 years ago
October 1, 2021
41 replies
4384 views

When I try to add Apple Music service in the S1 app (Android 11), I get a blank white screen at the point where it’s supposed to bring up the Apple login page. I tried on two different Android 11 devices. I tried adding other services as an experiment, and they all transfer correctly to the particular service login page at that same point. I asked Sonos support, and they tried some suggestions on Chat and looked at a diagnostic dump, but in the end they were stumped. I’ve successfully connected Apple Music to Sonos before, so it looks to me like a new bug between Sonos and Apple on Android 11.

Unfortunately Sonos doesn’t provide any options. The Windows app is not allowed to add Apple Music. Neither is my Amazon Fire tablet running FireOS 7.3 (Android 9). Neither is the S1 app running on Android 7 any more, the device I’ve always used before. And my iOS devices are too old to run the latest S1 app. Update: I tried updating to S2 - didn’t help, same problem.

I’m out of ideas. Any suggestions?

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Show previous replies

Airgetlam

I don’t “know”, I’m making an educated guess. Sonos has been wrong in the past, since I’ve been a member of this forum, these last 10 years or so. They’ve always admitted when the issue was on their side, and promised that in an upcoming software release, they’d be fixing the problem.

On the other hand, Sonos is a company that relies on its partners to provide content for their speakers to play. It would be unusual for a company to accuse one of their partners of malfeasance, essentially “throwing them under the bus”. It would likely sour the relationship and ultimately mess up any long term goals that they would hope to achieve as a partner.

My educated guess is, given that there’s been several Sonos software updates since this issue has appeared, and there’s no official statement from Sonos that they’ve made an error, and will be fixing it “soon”, it leads me to believe that the issue is on the Apple side, where Sonos has little ability to force change, or indeed increase the level of concern at Apple to address this issue.

But, as you point out, I’m not 100% sure. It could still be a Sonos issue….but the length of time since it’s been discovered, with no admission of it being something they will be able to fix is telling to me.

Bruce

controlav

Lead Maestro

Bruce is right, this appears to be an issue with the auth flow through the Apple app on Android. As every other service works, and the code on the Sonos side is identical for all of them, this looks like Apple’s problem to solve.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

B

Bonechi

Lyricist III

Bruce is right, this appears to be an issue with the auth flow through the Apple app on Android. As every other service works, and the code on the Sonos side is identical for all of them, this looks like Apple’s problem to solve.

I emailed the Sonos CEO, who passed it along to a supervisor who told me they don't have a time frame to correct this. He also suggested I contact Apple. The Apple contact was very nice, but couldn't correct the issue. This morning I added Apple Music to my Alexa and told Alexa to play Apple Music through my Sonos speakers which it did without issue. That's my workaround for now. Adding the Apple Music service to Alexa was seamless. Not sure why Sonos/Apple can't iron out this issue. Just one point, I am all android, no Apple devices involved, just a Pixel 5.

B

Bonechi

Lyricist III

Bruce is right, this appears to be an issue with the auth flow through the Apple app on Android. As every other service works, and the code on the Sonos side is identical for all of them, this looks like Apple’s problem to solve.

I emailed the Sonos CEO, who passed it along to a supervisor who told me they don't have a time frame to correct this. He also suggested I contact Apple. The Apple contact was very nice, but couldn't correct the issue. This morning I added Apple Music to my Alexa and told Alexa to play Apple Music through my Sonos speakers which it did without issue. That's my workaround for now. Adding the Apple Music service to Alexa was seamless. Not sure why Sonos/Apple can't iron out this issue. Just one point, I am all android, no Apple devices involved, just a Pixel 5.

One addition to this. It seems to play all my music from my Apple Music library, without much control over what is playing, but better than nothing....

M

MikeMc24

Lyricist II

From experience I can say this is an Apple Music app issue. If you want to resolve make sure you have the latest app version installed, download the APK Mirror app from Google Play and install, then download 3.8.0 Apple Music apk package from APK Mirror and install from the APKMIrror app. This works for me and I now have Apple Music service on Sonos.

B

Bonechi

Lyricist III

Thank you so much for your information! I have installed the mirror app, but stuck on downloading 3.8.0 Apple Music app from APK. Where do I find 3.8.0 Apple Music in the APK app?

M

MikeMc24

Lyricist II

APK mirror has the beta version here Apple Music 3.8.0, download and the open the apkmirror app, locate the downloaded beta version and install.

B

Bonechi

Lyricist III

It worked! Finally have it on my Sonos! Thank you very much!

T

TedTym

Lyricist III

Perhaps I am missing a step. How do you get the Apple music service back on Sonos? I do not have the service attached to the Sonos app.