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Doug Ames
Headliner I
October 1, 2021

Can't add Apple Music

  • October 1, 2021
  • 41 replies
  • 4384 views

When I try to add Apple Music service in the S1 app (Android 11), I get a blank white screen at the point where it’s supposed to bring up the Apple login page. I tried on two different Android 11 devices. I tried adding other services as an experiment, and they all transfer correctly to the particular service login page at that same point. I asked Sonos support, and they tried some suggestions on Chat and looked at a diagnostic dump, but in the end they were stumped. I’ve successfully connected Apple Music to Sonos before, so it looks to me like a new bug between Sonos and Apple on Android 11.

Unfortunately Sonos doesn’t provide any options. The Windows app is not allowed to add Apple Music. Neither is my Amazon Fire tablet running FireOS 7.3 (Android 9). Neither is the S1 app running on Android 7 any more, the device I’ve always used before.  And my iOS devices are too old to run the latest S1 app. Update: I tried updating to S2 - didn’t help, same problem.

I’m out of ideas. Any suggestions?

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    41 replies

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    Soufi
    Lyricist I
    November 14, 2021

    I've got this same issue, when is the release for the fix expected. Pain in the backside 

      Bonechi
      Lyricist III
      November 16, 2021

      I am having the same issue with blank screen trying to add Apple Music. Hoping it's fixed soon.

        marky9074
        Trending Lyricist I
        November 20, 2021

        Glad I found this. I have had this issue many times (on Android) and it has always been what browser was set as default (for me DuckDuckGo). Usually when I change the default browser to something else (say Edge) and reboot the phone it works (as all the app is doing is opening up a browser session).

        That said, even this hack does not work for me this time (though worth someone else trying - I’m on a Xiaomi phone). Will try the log out of Apple Music app workaround and see if that works…...

        marky9074
        Trending Lyricist I
        November 20, 2021

        Hmm, that’s painful as you have to log out of ‘Media & Purchases’ on the iPhone, add the service in Sonos which then auto adds your account to the device you are using. So you then need to log back out of ‘Media & Purchases’ and then log back in with the original users account…. A real pain, but it did work

          Bonechi
          Lyricist III
          November 20, 2021

          Hmm, that’s painful as you have to log out of ‘Media & Purchases’ on the iPhone, add the service in Sonos which then auto adds your account to the device you are using. So you then need to log back out of ‘Media & Purchases’ and then log back in with the original users account…. A real pain, but it did work

          Thank you Marky. I am using a Pixel 5 phone. Not sure the equivalent of Media and Purchases. I did try to logout from Apple Music, then add to Sonos, but still get the blank screen. Thank you for the information.

            marky9074
            Trending Lyricist I
            November 20, 2021

            Yup, that workaround will only work with an Apple device if you have one in your household. Every Android device I have tried does not work, or I couldn't download the Sonos app to it....

              TedTym
              Lyricist III
              November 23, 2021

              Received an email that my Apple Icloud account was logged into and not by me forcing a password change.  Now I am unable to reauthorize Apple Music on Sonos on any Android product, ridiculous!  Seems this problem has been an issue for a while with no fix.  When will the issue be resolved Sonos?

                TedTym
                Lyricist III
                November 23, 2021

                The time has come to contact the CEO of Sonos, Patrick Spence.  Mr. Spence is listed on the support page for Sonos to be contacted with issues.  Just like everyone else who contacted Sonos support, I was told to add Apple Music via an IOS device.  Support is fully aware of the problem, however will not admit how long the issue has been known.

                 

                Contact Sonos CEO Patrick Spence at ceo@sonos.com on behalf of all Android users to fix adding or reauthorizing Apple Music on an Android device.

                  Airgetlam
                  Airgetlam
                  November 23, 2021

                  No matter how many threads you post this on, the CEO of Sonos can’t force Apple to fix the bug. If the issue had been on Sonos’ side of things, it likely would have been rectified long before now. 

                  Bruce
                  TedTym
                  Lyricist III
                  November 23, 2021

                  No matter how many threads you post this on, the CEO of Sonos can’t force Apple to fix the bug. If the issue had been on Sonos’ side of things, it likely would have been rectified long before now. 

                  Bruce - you appear to know that Sonos is not the issue, how?  If not, why would Sonos not advise of such, rather than keep Android users out?

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