Can't add ANY Music Services

8 replies
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I am unable to add any music services. Trying to add Spotify. but I tested many at random that show up in the list generated in my sonos player under the tab “Add Music Service”. NONE of them work.

I have checked for system updates. I’m up to date.

I previously added Pandora and that worked fine. Again, it’s ALL services. I click on the service and nothing happens.

I’m running Sonos as usual out of my HP Laptop from a “mini controller”. I am pretty sure I bought my equipment as the first generation. I was an early adopter. But I doubt this matters since it’s a software/app issue it seems.

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controlavAnswer

Lead Maestro

Oh, don’t use the “Add Music Services” button in the list, that is broken.

Go to Manage menu / Services / click Add, then you get the list in my screenshot.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

melvimbe

I don’t think you can add music service via the desktop app anymore. Have you tried to add the service via the mobile app?

Danny

B

beynym

World-Class Superstar

You can still add music services via the desktop:

A screen shot from 5 minutes ago.

controlav

Lead Maestro

What exactly do you mean by “click on them and nothing happens”? You need to be more specific.

After you click on a music service in the “Add a service” dialog you need to click on the Next button.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

B

beynym

World-Class Superstar

What exactly do you mean by “click on them and nothing happens”?

The OP was right. When you click on a music service in the desktop app, indeed nothing happens. You have to use the phone or tablet app. I only found out after my previous post.

controlav

Lead Maestro

What exactly do you mean by “click on them and nothing happens”?

The OP was right. When you click on a music service in the desktop app, indeed nothing happens. You have to use the phone or tablet app. I only found out after my previous post.

You don’t have a Next button?