Can't access music library

Forum|Forum|19 days ago
September 16, 2026
13 replies
146 views

Hi community,

I used to be able to play my whole music library through SONOS - however, this is no longer working and I cannot reconnect to the library - I get various error messages.

I have tried the connection methods suggested online but to no avail. Any ideas?

Best answer by kdowling

What is the error message? Where is your local music library located? NAS, PC, Mac, other? Is it set up as an SMB v2 or v3 share on your network?

Have a look at this and see if it helps: Add your music library to Sonos

If not, Sonos support can probably tell what the problem is and help you resolve it. Try submitting a diagnostic (Submit Diagnostics) within 10 minutes of getting an error. Then call Sonos Support (Sonos Support) to discuss it. They may be able to see what’s going on since they have access to information about your network and sonos system that no one here has. Don’t post the diagnostic number here, though.

Show previous replies

P

penm

Lyricist III

kdowling - well that makes perfect sense then! Thank you for clearing it up. I can play some music, just not most of it (I have a LOT of WMA files.) Hopefully this gets fixed soon - otherwise - can you recommend a good converter for converting WMA to MP3? ( I have a LOT of music - it needs to handle the workload) THANK YOU!!!!

Stanley_4

Grand Maestro

Consider converting to a losless format so you don't lose audio quality.

I use FLAC for my library as it is an open format and easily, and with no loss of quality, convertible to other formats. As an example, I converted a copy of a good part of my music to the lossy MP3 format for use in my car that has limited storage.

Airgetlam

Pretty much any converter app should have a ‘Save as’ function. Since it is a fairly well understood conversion, there shouldn’t be significant (if any!) differences between apps.

Bruce

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