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Contributor I
May 3, 2023 12:46 AM UTC
Answered

Calm: Unable To Browse Music

Can’t browse music on can since yesterday. Think the new update caused an issue. 

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controlav
controlavAnswer
Lead Maestro
May 3, 2023 1:14 AM UTC

Unlikely to be anything Sonos app related. Suggest contacting Calm and see what they say.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

6 replies

controlav
controlavAnswer
Lead Maestro
May 3, 2023 1:14 AM UTC

Unlikely to be anything Sonos app related. Suggest contacting Calm and see what they say.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Contributor I
May 3, 2023 3:21 AM UTC

Same.

I've Uninstalled and reinstalled and authorized so many times.

Guess I'll contact Calm.

 

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Lyricist I
May 3, 2023 3:23 AM UTC

I am experiencing the same issue. Also have restarted, reinstalled, and reauthorized. Last year there seems to be the same issue in the Sonos community forums and a Sonos rep looked into it and said it was a Sonos issue.  

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Lyricist I
May 3, 2023 3:44 AM UTC

Same. Can’t browse, but my wife can… 

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Lyricist I
Mar 24, 2024 9:07 PM UTC

Happened today for me.  I can get to the stuff I saved as a Playlist but can't choose anything else. It all shows up but when I select it just says "unable to browse music."  What were the fixes from a year ago when the guy was able to reproduce? 

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Bumper
Mar 24, 2024 9:22 PM UTC

Happened today for me.  I can get to the stuff I saved as a Playlist but can't choose anything else. It all shows up but when I select it just says "unable to browse music."  What were the fixes from a year ago when the guy was able to reproduce? 

I’m having the same issue. Someone at Sonos or calm probably needs to reboot a server or router and it’ll fix itself. 

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