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Prodigy II
May 9, 2024

Calm Radio another victim of this week's update disaster?

  • May 9, 2024
  • 13 replies
  • 321 views

Calm Radio stations don't appear in the wake of the app update disaster. The service is still there, but it does  nothing. Yet the Sonos status page lists it as working. That's three of my favourite services gone today--Calm Radio, CBC and Amazon Music. Great work, Sonos!

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13 replies

Lyricist I
May 10, 2024

I’m still on the old-but-working app version and Calm doesn’t work there either. It DOES work via it’s own android app, which mostly rules out issues on Calm side of things.

ToolioAuthor
Prodigy II
May 10, 2024

I’m still on the old-but-working app version and Calm doesn’t work there either. It DOES work via it’s own android app, which mostly rules out issues on Calm side of things.

True. It's not working for me on the old Android Sonos app, either. It did come back to life for a few minutes yesterday, but didn't work for long. Yet the Sonos status page continues to report Calm Radio as “operational”.

Lyricist I
May 10, 2024

I updated my Sonos app yesterday and now Calm Radio doesn’t work for me, either. I tried reauthorizing the account but just got a message to check my internet connection and try again. I then deleted it from the app and when I try to re-add it I get the same message. Other services are working just fine. It’s just Calm Radio for me that stopped working.

Lyricist I
May 10, 2024

Same issue. I reached out to Calm customer service online. Waiting for response.  Getting through to Sonos customer service is impossible.
 

Lyricist I
May 11, 2024

My Calm app is now working on Sonos.  

ToolioAuthor
Prodigy II
May 11, 2024

Calm Radio is also back for me at the moment. I'm hoping it stays that way. (Yesterday it came back for a while, the stopped working again.)

Lyricist I
May 24, 2024

The Calm Radio service is very intermittent - works occasionally - doesn’t work often - works maybe one in five times.  Definitely caused by the new Sonos app.  It in the connection between the Sonos App  and the Calm Radio service.  

PLEASE FIX THIS!!  It’s POOR at this point.

Lyricist I
May 24, 2024

One more thing about this….  When I go in through the Calm Radio app on my phone and then send the feed to my Sonos speakers it WORKS.  The Sonos App needs to be better if Sonos wants to sell their products.  I like SONOS but this has to get better.  LOTS of GREAT choices out there.

ToolioAuthor
Prodigy II
May 24, 2024

One more thing about this….  When I go in through the Calm Radio app on my phone and then send the feed to my Sonos speakers it WORKS.  The Sonos App needs to be better if Sonos wants to sell their products.  I like SONOS but this has to get better.  LOTS of GREAT choices out there.

The Calm Radio service on Sonos isn't working for me at the moment on any version of the app, including older Android versions. It is also not working on SonoPad. But the Calm Radio app is working fine. This indicates the Sonos Calm serice is broken again--even though the Sonos status page says it is working. Sonos is extremely irritating these days.. 

Trending Lyricist I
May 25, 2024

Calm radio doesn’t work in the new iOS app and in the desktop app. Tried removing and re-adding but then I also get the message about my internet connection.

The status page shows everything operational, which makes me wonder if Sonos is even aware of all these issues?