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Toolio
Prodigy II
May 9, 2024

Calm Radio another victim of this week's update disaster?

  • May 9, 2024
  • 13 replies
  • 321 views

Calm Radio stations don't appear in the wake of the app update disaster. The service is still there, but it does  nothing. Yet the Sonos status page lists it as working. That's three of my favourite services gone today--Calm Radio, CBC and Amazon Music. Great work, Sonos!

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    ToolioAuthor
    Prodigy II
    May 25, 2024

    More Sonos Calm Radio service weirdness. It hasn't worked for me for at least two days. As an experiment, I changed my router DNS settings from Google (8.8.8.8, 8.8.4.4) to my provider's assigned DNS. Calm Radio immediately started working, but then conked out after about three minutes while playing music. Several tries in the next few minutes failed, but about 10 minutes later Calm was back again. Could just be coincidence as Sonos works on the issue, but with Sonos being so terrible lately I'll take what I can get.

    ToolioAuthor
    Prodigy II
    May 27, 2024

    Sonos. please, please, please fix these recurring issues with the Calm Radio service.

    Since the app update it has turned into a nightmare. It works sometimes, but not most of the time. It was we orking earlier today, but broken again two hours later. Same thing yesterday. Often, the station group and subgroup choices simply won't load. Sometimes the main groups will load but when you choose subgroups nothing appears. Other times, all goes well until you finally get to pick a station to listen to, then the dreaded “something went wrong” message appears. On those rare occasions when you manage to play a station, it will sometimes stop on its own. If you stop a station yourself, and come back to Calm Radio 30 minutes later, you might get the “something went wrong” message again, or the Calm Radio Sonos service might have stopped working entirely for  the 10th time that day. Then, if you repeat the same step a dozen times the “something went wrong” message might disappear and be replaced by an actual playing Calm station .

    This is a mess. You made it clear about 11 days ago in an earlier response that you are aware of issues with Calm. But they go on, and on, and on.  The Sonos status page keeps reporting the Calm Radio service is functioning,when it isn't. Meanwhile, the Calm Radio standalone apps are rock solid.

    ToolioAuthor
    Prodigy II
    July 28, 2024

    Calm Radio is not working AGAIN with Sonos. July 28, 2024 (and worked only sporadically for the previous two days). Calm works with other brands and services (Roon, Wiim etc.) and the Calm apps on iOS and Android are we working fine. Of course, the Sonos status page continues to show Calm and all other apps as fully functional, as it usually does when something isn't working.

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