Avid Contributor I

Bug in my Music Library and when I listen to a radio

Forum|Forum|2 years ago
March 25, 2024
7 replies
90 views

Good morning,
When I listen to albums from my music library I click to launch them and then the application shuts down and restarts, this is each time I launch the application for the first time of the day on the Windows desktop.

Then I noticed there on the Android phone application, that if I select a Radio from Sono Radio which is systematically a favorite on each first launch it will launch me the last radio that I listened to while I click of course on a different radio.

Thank you in advance for your assistance

Actarus

Moderator Note: Modified in accordance with the Community Code of Conduct - mention of Beta program

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Airgetlam

Deleted

Bruce

Stanley_4

Grand Maestro

Discussing anything Beta here is likely to be a problem for you getting back into the Beta program.

No real help on the Windows issue aside from the standard update, remove/reinstall and reboot suggestions.

Not sure I understand the Radio issue you are describing.

controlav

Lead Maestro

Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

A

ActarusAuthor

Avid Contributor I

Discussing anything Beta here is likely to be a problem for you getting back into the Beta program.

No real help on the Windows issue aside from the standard update, remove/reinstall and reboot suggestions.

Not sure I understand the Radio issue you are describing.

I couldn't know it without being confronted with it, now I'll know it, we've set the record straight. But as they say, forewarned is forearmed.

A

ActarusAuthor

Avid Contributor I

Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).

hi I just did it and it actually indicates that it crashed in security and maintenance under my Win 10 Pro 64 bits. So what should I do? Nothing because unfortunately it comes from Windows and not from the Sonos controller installed under Windows 10 Pro?

controlav

Lead Maestro

Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).

hi I just did it and it actually indicates that it crashed in security and maintenance under my Win 10 Pro 64 bits. So what should I do? Nothing because unfortunately it comes from Windows and not from the Sonos controller installed under Windows 10 Pro?

If you share the crash details (example from my machine below) I can take a look.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

A

ActarusAuthor

Avid Contributor I

Please use the Reliability tool on Windows to get information about the crash in the Windows app. It’s been a very long time since the Windows controller had a crashing bug, and it was eventually determined to be regarding monitor profiles (and it was actually a bug in Windows in the end).

hi I just did it and it actually indicates that it crashed in security and maintenance under my Win 10 Pro 64 bits. So what should I do? Nothing because unfortunately it comes from Windows and not from the Sonos controller installed under Windows 10 Pro?

If you share the crash details (example from my machine below) I can take a look.

Hi, Thanks you here my crash bug Sonos Controller.

Source
Sonos Desktop Controller

Résumé
Fonctionnement arrêté

Date
‎23/‎03/‎2024 16:48

Statut
Rapport envoyé

Description
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\SonosV2\Sonos.exe

Signature du problème
Nom d’événement du problème :   APPCRASH
Nom de l’application:   Sonos.exe
Version de l’application:   6.0.0.34230
Horodatage de l’application:   453d4bd8
Nom du module défaillant:   KERNELBASE.dll
Version du module défaillant:   10.0.19041.4170
Horodateur du module défaillant:   96969434
Code de l’exception:   c0020001
Décalage de l’exception:   0013fa72
Version du système:   10.0.19045.2.0.0.256.48
Identificateur de paramètres régionaux:   1036
Information supplémentaire n° 1:   715d
Information supplémentaire n° 2:   715d592d8a580f4cd43df3df49d741b1
Information supplémentaire n° 3:   1aa7
Information supplémentaire n° 4:   1aa7928a8e04fcdf87b6e30dbe29b4c9

Informations complémentaires sur le problème
ID de compartiment : 47cbcae89efe267130e964649d085eef (1218615557474508527)

Moderator edit:
Google Translate-

Source
Sonos Desktop Controller

Summary
Operation stopped

Date
‎23/‎03/‎2024 16:48

Status
Report sent

Description
Path of the faulting application: C:\Program Files (x86)\SonosV2\Sonos.exe

Signature of the problem
Issue Event Name: APPCRASH
Application name: Sonos.exe
App version: 6.0.0.34230
Application timestamp: 453d4bd8
Failing module name: KERNELBASE.dll
Faulting module version: 10.0.19041.4170
Failing module timestamp: 96969434
Exception code: c0020001
Exception offset: 0013fa72
System version: 10.0.19045.2.0.0.256.48
Locale identifier: 1036
Additional Information No. 1: 715d
Additional information #2: 715d592d8a580f4cd43df3df49d741b1
Additional information #3: 1aa7
Additional information #4: 1aa7928a8e04fcdf87b6e30dbe29b4c9

Additional information about the problem
Bucket ID: 47cbcae89efe267130e964649d085eef (1218615557474508527)

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