BBC Sounds recently started dropping out

@John B

Sonos is using Channel 11.  My router is not exposing a WiFi access point but I used two wired access points.  Not sure what channels they are using.  Each has a 2.4Ghz and 5GHz network.  But I can confirm that my Connect:Amp is not connected to either AP.   

Thing is, it has been working fine for years.  It still works fine on all other Sonos devices and still works fine for any other streamed audio service.  So, I do only have a problem with just one device on one service.  

I have plenty of Internet bandwidth.  

Unfortunately, it is not practical to move the Connect:Amp around to see if that makes any difference,  

Internet speed is rarely an issue, local network speed and communications errors are.

I’d do the improving your WiFi FAQ, make sure your local channels aren’t conflicting, check for nearby devices (radio included or not) causing RF noise and do the diagnostic if all that fails.

Just to update… I fixed this by replacing the Play:3 that we play the radio on for an Era 100. It’s been working fine since. Not the ideal solution, unless you need an extra speaker anyway. Having the ability to Bluetooth to my Sonos setup is a nice touch though.

Hmmm … I wish I could get BBC Sounds to connect! Bought 2 SONUS FIVE’s for a stereo pair and we only stream BBC Sounds and Spotify. Spotify connects straight away … BBC Sounds says all connected ok, SONOS says there was an error connecting. Cannot get past this. :-/

What did they say when you called Sonos Support directly to discuss it? I would have suspected an issue with your location in your Sonos account, but that would be a guess. They’d be able to see more concrete information in your submitted diagnostic.