BBC Sounds recently started dropping out

Hi @Steve_237 

As far as I am aware, there is no issue - this is likely something that you yourself will need to address, locally. As with above, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Perhaps it is - this is why I recommend you get in touch with our team to find out.

I hope this helps.

Hi @Corry P 

Thanks for the prompt response. I have spoken with support previously and their suggestions included making sure all Sonos products are on the same SSID, which I don’t think would work in my situation with four different APs going to the same switch, and turning it all off and on again. As it is intermittent that solved it for a time so the call ended. I will give them another try.

Thanks for the advice.

Steve

I’m seeing this same issue recently with BBC Sounds - and my Sonos is ethernet wired. BBC Sounds is almost unlistenable as a result.

What did Sonos support say when you called them?

I have also been experiencing dropout on BBC Sounds and not on other music or radio streams on a Sonos S2 system operating as a wired network with the ethernet going into a Connect:amp in the lounge which is where I am experiencing the problem.

Any updates or suggestions would be much appreciated.

Simon W

Scroll up about four posts and see Corry P’s instructions.

Just to pitch in here.  I am also seeing this problem with BBC Sounds. It only started in the last 6 months.   Not on other streamed audio.  I am only seeing the problem on my Connect:Amp. Not on other devices listening to the same station at the same time.   My system is wired (via one other Sonos device) but the Connect:Amp is wireless.  No changes to my home network/devices setup in that period.  It does seem time of day dependent (at what I suspect is peak time for number of users on the radio station that I was listening to).  

Full reset and reconfig of the Connect:Amp made no difference and same for the obligatory ‘turn everything off and turn it back on again’.  

At its worst it becomes unusable.  It can cut out three times in a minute and so be off more than it is on.  

I will raise a ticket and send a diagnostic as it is easy for me to be ready to submit and wait for the cut out.  But wanted to post this here to see if others are finding the same problem.  And if so did they find a solution.  

I have seen no solution proposed here (given I have a wired system). e.g. Cory P on this thread.   The suggestions seem to be related to WiFi interference at my router or coming from a neighbours router.  I do have UniFi access points for which guidance was given on this thread but I assume if I am wired then my Connect:Amp is not connecting to the UniFi AP but to the wired Sonos device.  

Andy

Not all Sonos these days will connect to SonosNet, they are WiFi wireless only.

Check here:

https://support.sonos.com/en-us/article/check-if-sonos-is-in-a-wireless-or-wired-setup

Hi Stanley_4. Thanks for the suggestion.

I checked and my Connect:Amp does show as WM:0 (wired).  Not sure if it is relevant but for this device only, below the WM:x line, there is OTP: followed by 2 sets of numbers each separated by ‘.’  The 2nd set being very close to, but not exactly, the HW Version for the device.  

Hi @abr2021 .  From the symptoms you describe, nothing could be clearer than that this is a local network issue, and not a generic problem with Sonos or BBC Sounds.  However, you do seem to have gone about troubleshooting in a sensible way.  

What wireless channels are your router, access points and Sonos using?