Contributor I

Answered

BBC Sounds podcasts not available this morning.

21 replies
512 views

Today, when selecting any of my subscribed BBC Sounds podcasts, I get the message that they are no longer available on BBC Sounds. But they are, and I have to play them through the BBC Sounds app on my iPad. Sonos status page says all services are running fine, so no idea what the problem is. All was working well yesterday. Live radio from BBC Sounds is working ok. 🤷🏻‍♂️

Anyone else having this issue today? I’m based in the UK.

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craigskiAnswer

Local Superstar

BBC have acknowledged there is an issue:

https://www.bbc.co.uk/sounds/help/issues/smart-speaker/sonos-ondemand-fault

Smart speaker | Under investigation
*** Wednesday 30 August ***
We're aware that some people are unable to listen to on demand content on their Sonos device and they're getting a message that says the BBC content is unavailable.

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craigski

Local Superstar

Anyone else having this issue today? I’m based in the UK.

Yes, log it with BBC here:

https://www.bbc.co.uk/sounds/help/contact-sounds-help/

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robina8a

Lyricist II

I am getting “show no longer available” from the Sounds app from all my subscribed (music) shows. Tried reauthorising, logging in and out, everything, no joy

Only Listen Live works.

Corry P

Sonos Staff

Hi @Archmage et al

Thanks for your posts!

We’d like to look into this for you all. Could you all please recreate the issue then immediately submit support diagnostics? Once done, please report the given numbers here at your leisure, and I’ll forward them on to an engineer. Thanks.

If you could also verify for us that it is on-demand content specifically that produces errors, and that all live content is playable, that would be very helpful. Thanks again.

In addition, following @craigski’s advice is advised:

Yes, log it with BBC here:

https://www.bbc.co.uk/sounds/help/contact-sounds-help/

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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robina8a

Lyricist II

Done - 837576163

Yes, is specifically on demand content, all of it fails, whereas listen live stations work.

I also tried with on-demand content that I had subscribed to - no luck, I then tried a randomly selected playlist on the sounds app which was not connected to my account, and same problem again, so it won’t be related to my account.

Same error on both MacOS and iOS.

I have also submitted this to the BBC via the link you supplied.

A

ArchmageAuthor

Contributor I

Hi @Archmage et al

Thanks for your posts!

We’d like to look into this for you all. Could you all please recreate the issue then immediately submit support diagnostics? Once done, please report the given numbers here at your leisure, and I’ll forward them on to an engineer. Thanks.

If you could also verify for us that it is on-demand content specifically that produces errors, and that all live content is playable, that would be very helpful. Thanks again.

In addition, following @craigski’s advice is advised:

Yes, log it with BBC here:

https://www.bbc.co.uk/sounds/help/contact-sounds-help/

Yes, can confirm it’s only on-demand content that is unavailable. Live content is fine.

Support diagnostic number : 302558923

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craigski

Local Superstar

Diag: 1912224680

Live BBC and podcasts via BBC Sounds App play fine.

Live BBC is OK via BBC Sounds Sonos music service, but podcasts fail.

Corry P

Sonos Staff

Hi @craigski, @Archmage & @robina8a

Thank you kindly! Those should be enough to go on - I’ll pass them along.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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robina8a

Lyricist II

Diag: 1912224680

Live BBC and podcasts via BBC Sounds App play fine.

Live BBC is OK via BBC Sounds Sonos music service, but podcasts fail.

Just to clarify - podcasts do not work, but nor do BBC Sounds music playlists, so all subscribed shows fail as do all BBC curated musical playlists (on the Sonos app).