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Archmage
Contributor I
Aug 29, 2023 11:48 AM UTC
Answered

BBC Sounds podcasts not available this morning.

Today, when selecting any of my subscribed BBC Sounds podcasts, I get the message that they are no longer available on BBC Sounds. But they are, and I have to play them through the BBC Sounds app on my iPad. Sonos status page says all services are running fine, so no idea what the problem is. All was working well yesterday. Live radio from BBC Sounds is working ok. 🤷🏻‍♂️

 

Anyone else having this issue today? I’m based in the UK.

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    craigskiAnswer
    Local Superstar
    Aug 30, 2023 8:20 AM UTC

    BBC have acknowledged there is an issue:

    https://www.bbc.co.uk/sounds/help/issues/smart-speaker/sonos-ondemand-fault

    Smart speaker | Under investigation

    *** Wednesday 30 August ***

    We're aware that some people are unable to listen to on demand content on their Sonos device and they're getting a message that says the BBC content is unavailable.

    View in thread

    21 replies

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    bushy
    Trending Lyricist I
    Aug 29, 2023 6:53 PM UTC

    Same problem too. Very annoying. Did I read there was a Sonos update today? Maybe that's the cause? 

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      Anonymous Coward
      Aug 29, 2023 8:13 PM UTC

      Diagnostic number:566879450

      This only affects podcasts, not live playback.

      Translate
      matdiss
      Lyricist I
      Aug 29, 2023 8:49 PM UTC

      This is happening for all sounds content other than live radio.

      Diagnostic 1224643041

      Translate
      Gil In Oakland
      Lyricist II
      Aug 30, 2023 6:07 AM UTC

      Today, when selecting any of my subscribed BBC Sounds podcasts, I get the message that they are no longer available on BBC Sounds. But they are, and I have to play them through the BBC Sounds app on my iPad. Sonos status page says all services are running fine, so no idea what the problem is. All was working well yesterday. Live radio from BBC Sounds is working ok. 🤷🏻‍♂️

       

      Anyone else having this issue today? I’m based in the UK.

      Seeing this exact behavior, live stations (checked Radio 1, 2 and 1xtra are working. No replays work, removed and re-added the accounts. Replays work fine from sounds app, and my downloader isn’t challenged either.  Just Sonos S1 system. Same error you are seeing, the replays are showing current and content search/indexing seems to be working, but the playback is borked, super frustrated. I listen to 99% on replay.

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      sdr_
      Lyricist I
      Aug 30, 2023 6:31 AM UTC

      Same issue for me today and yesterday. No BBC Sounds listen again/on demand content working on Sonos. Getting "no longer available" message. All live stations play fine.

      Diagnostics no 1553037746

      Translate
      JackOfShadows
      Lyricist I
      Aug 30, 2023 6:53 AM UTC

      Hi, same problem (in UK) reauthorised BBC sounds in Sonos app and software update, no change. Problem is only on demand, not live which still works. Reported to the BBC this morning.

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        Mr H
        Lyricist I
        Aug 30, 2023 7:20 AM UTC

        Still the same problem today 30/08/2023 with BBC Sounds saying “no longer available”

        Live plays fine all saved podcasts and downloads don’t 

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        sp4rkisky
        Lyricist I
        Aug 30, 2023 7:30 AM UTC

        Same problem.

        Diagnostic number 38536243

        Translate
        craigskiAnswer
        Local Superstar
        Aug 30, 2023 8:20 AM UTC

        BBC have acknowledged there is an issue:

        https://www.bbc.co.uk/sounds/help/issues/smart-speaker/sonos-ondemand-fault

        Smart speaker | Under investigation

        *** Wednesday 30 August ***

        We're aware that some people are unable to listen to on demand content on their Sonos device and they're getting a message that says the BBC content is unavailable.

        Translate
          matdiss
          Lyricist I
          Aug 30, 2023 8:26 AM UTC

          This seems to be working again now.

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